Bars- Lobby bar Always good and friendly service, drinks were plentiful and as strong as you liked them. Blue Diamond Hotels and Resorts Inc. All rights reserved. Day 4 we found out we could utilize the spa pools as a DC member and did so that AM before our flight. The bathroom had a double vanity but only outlets on one side (which was annoying when it came time to do our hair for dinner). It was a little unorganized for us the first night because we couldnt unpack, but no biggie the rooms were both clean and very nice (will post pictures). Year Built: 2019. Everyone was friendly, and wore masks inside the resort. We were all Diamond Club, so we were rushed into the Diamond club reception area, which was crowded even for just our group of 14. Ask Kellie P about Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, We compared the lowest prices from 12 websites, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 11 websites, Fiesta Americana Condesa Cancun All Inclusive, We compared the lowest prices from 9 websites, Book Direct for the Lowest Rates and Exclusive Benefits, We compared the lowest prices from 8 websites, We compared the lowest prices from 10 websites. He is very personable and noticed other tables he was waiting on taking pictures with him and even gave him hugs before they left. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. Dining. Not sure about service because we didnt hang out there much. The pool was gleaming, not a lot of people though (not a bad thing). You get a three-course meal: a starter, sushi and a main dish. Royalton CHIC Cancun Resort - An Autograph Collection All-Inclusive Resort - Adults Only - Call Toll Free: 1-888-774-0040 or Book Online. The room was nice, though not overly spacious. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 - Rooftop Cabana Lounge. I hope to return soon!More, Dear odysuarezThank you for taking the time to write your review of our property on TripAdvisor and be a reference to future guests, your comments are very much valued. As of Apr 25, 2023, prices found for a 1-night stay for 2 adults at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only on May 1, 2023 start from $434, excluding taxes and fees. Are any cleaning services offered at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. I am truly very sorry that we did not fully meet your expectations when it comes to the pricing and value of the hotel and Diamond Club service. Number Rooms Views are gorgeous from Ocean view to front hotel view (best sunset views). If you are a steak lover like me, I recommend a restaurant called Entre Fuegos or Puerto Madero (yes, Argentinian beef like the one in Buenos Aires) about a mile or two outside the resort. We happened to see signage when searching for a bathroom down a hallway in the lobby. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Checking in was simple and only took about five minutes once we got up to the counter. Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer any business services? Related: The ultimate guide to tipping while traveling. Our first full day there, we took an afternoon walk just to see what was down the hotel zone strip. You can tell because I regularly saw them checking in on guests multiple times when I was on the beach, pool, restaurants, L18 and they became familiar faces. We hope to receive you soon once again at our Resort very soon.Luxury RegardsJorge CastroGeneral Manager, When we called to get a Room we asked for a good one, they booked, great, as soon as we arrived, the reception was awful not even a welcome beverage or anything, the reception guy just remark us the over charge stuff and never the things we were allowed and at the end after do the charge they offer us a Diamond pack, what it was not included and we have to paid if want to use the half of the place and facilities, and if you dont get that, you are like discriminate to several things, Bars, Pools, Restaurants, everything, why dont put the different choices since the beginning and we can decide as we want , we used to spend night in Cancn and Riviera very often and this was our worse choice ever, better go to Hyatt Ziva or even to Iberostar We paid accommodation from 9th till 11th of July 2019 , Rooms 105041 and 105043, Dear Abraham RThank you for your review and I can assure you that I have carefully considered your comments. Hunters Very good, service the first night was amazing at the end of the week when we went back a little slow, but we call that on Mexican time. The starter portions were small, but the dishes themselves were good. Rather than room keys, we were given bracelets that had a small, flat fob that gave us access to our rooms and all of the restaurants throughout the resort. We were told to go back around 3 for our rooms. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. The finest experiences and elevated luxuries are yours to share when you upgrade to the Diamond Club. Best regards, Luis Quintero, Royalton Chic Cancun, Hotels near Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Features, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Pool, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Rooms, Adults Only and Adult Friendly Resorts Cancun, Hotels with Complimentary Breakfast in Cancun, Hotels near (PCM) Playa Del Carmen Airport. We love JONATHON!!!!!!!!. The Royalton Chic Suites Cancun Resort and Spa is proof that "vibe" matters. Lastly one of my favorite things DC offered was access to the rooftop pool. This is a great place if you want a lot of entertainment. We're glad to hear that you enjoyed the entertainment and the service provided by the staff, particularly Samantha and Jesus. Everyone must wear masks while indoors. For a place that attracts numerous Americans, the staff's ability to speak English was far more limited than I would have expected. There is a spa at the resort, but it's hard to find. For two people who each had a phone, laptop and tablet, this made charging our devices at night a neverending rotating game of "who gets the outlets?". Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. The Royalton Chic offers a variety of dining options a buffet with a little bit of everything, Asian-inspired cuisine, a Mexican restaurant, a sports bar, a steakhouse and a cafe for specialty coffee, baked goods and gelato. Property Information . An Autograph Collection All-Inclusive Resort - Adults Only. Out of all my trips to Mexico, this was the worst experience. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile. Ex. With the exception of the buffet, every restaurant had incredibly small chairs. The swim-up bar got a bit crazy during the end of the day with some partiers, but we were able to grab drinks and swim toward the other end of the pool to relax. The beautiful, private, white sand beaches are absolutely swoon-worthy! Stay connected anywhere on the resort, from the suites to the beach, with complimentary Wi-Fi, in-suite USB charging outlets, and our innovative bracelet key cards for access and purchases. And the music played during the performance was very loud. The Royalton Chic Suites Cancun Resort and Spa is an adults-only, all-inclusive resort set to join the Marriott Bonvoy family later this year, so we decided to check it out now that travel is returning and many are looking for their first escape after more than a year of staying at home. Nothing was ever explained to us. There is a rooftop pool area available to all guests, though the cabanas, food and alcoholic drinks ordered from the rooftop cost extra. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Total rooms: 180 {{title}} Hotel Details. is a senior content operations editor for TPG focused on helping our broader editorial team bring news, features and advice to our readers. 6x Marriott Bonvoy Points on each dollar of eligible purchases at hotels participating in the Marriott Bonvoy program. The overall vibe was more relaxed (no belly dance performances mid-meal), and the food was excellent. I asked at check-in if there was a way for me to attach my Bonvoy number to my stay, but they told me that the systems weren't integrated yet -- even though you'll find this hotel listed on Marriott's website. This is one other reason we picked Royalton was because of the food, and this resort didn't disappoint food wise. From the elegance to great food my trip here was amazing. We were very pleased with our new room. international destinations U.S. citizens can visit, negative test to reenter the United States, Why all-inclusive resorts are more attractive than ever following the pandemic, Cancun essentials: Everything you need to plan the perfect Mexico getaway, The ultimate guide to tipping while traveling, Mistakes to avoid at all-inclusive resorts, Do Not Sell or Share My Personal Information. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Also, the Diamond Club beach waiters Martin and Angel were THE BEST they took care of us from sun up to sun down. I hope you can visit us again soon and we can change your perspective.Luxury regardsJorge CastroGeneral Manager. We were expecting to get our rooms first since we had been there for hours by this time, but nope they took them first. . Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. If you are looking for a quiet place, look for something else. We continuously strive to meet the needs and expectations of our guests; therefore, your feedback is very important to us. But for heaver fabrics that need more than a small hand-held steamer for wrinkle remover, that could be an issue. Having a butler is easier since you can tell them what you want to do and they confirm everything for you. Royalton CHIC Cancun offers guests an exclusive vacation experience with an upgrade to Diamond Club. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. Otherwise, the stay was not what I had hoped. As someone who generally hates ordering through the phone, this was a nice touch. Dining. Jonathan was very professional and was constantly checking on us to ensure we had the best experience. With this in mind, I'd consider booking your stay through the Chase Ultimate Rewards portal if you plan to stay at the resort in the near future. We didnt pay for diamond club but im not sure its really worth it, Jonathon and Able were the absolute best severs. Entertainment Was good but if you have gone to all-inclusive resorts they pretty much do the same shows, entertaining and they work their butts off all day and night. First, its important to note that I never leave a perfect score unless I am wowed so this score actually represents an outstanding score. I booked a two-night stay in the resort's most basic room the luxury junior suite sunset view for $308 per night. There is a separate pool and separate lounging areas along the beach for those guests, but there didn't seem to be a large difference between the two areas especially not while the resort still isn't booked to max capacity. As soon as we arrived we were greeted with warm hand towels and beverages as Kevin brought our bags after check in with a bright smile. The staff makes sure to inform you of cabanas, bottles and hookah to keep the party going (for a fee which takes away from the all inclusive and Diamond club experience). The amount of effort the animation team puts into entertaining the guests is amazing. The view walking to the reception area was beautiful. Treat yourselves to exclusive services, restaurants, and bars, as well as private beaches and sparkling swimming pools. Treat your special someone or friend group to the unexpected delight of a dinner on our pristine beach. We did get a surprise performance mid-meal from a belly dancer. We went back at 3 to get our rooms, turns out that is the exact time they had airport shuttles dropping off others. OurAll-In Luxury experiences and exceptional locations make our resorts award-winning traditions for you to enjoy. Some had fresh fruit. Popular places such as Senor Frogs and Coco-Bongo were a short walk away, and the sidewalks are wide enough to accommodate the foot traffic. Yes, guests often enjoy the ocean view available here. The second we walked through the doors, it was very clear that this resort while luxurious was probably not the vibe for my travel companion and me. I don't drink much hard liquor but it appeared that premium liquor was almost always out for our fellow vacationers. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I upgraded to Diamond Club , was it worth the money? Take in the breathtaking views of the impossibly beautiful Caribbean or mesmerizing sunsets over the Nichupt Lagoon from your stylish suite, then set out for an effervescent adventure in lively Mexico. Cancun International Airport (CUN): 11 miles . Right on the beach with an incredible view of the Caribbean. Tasty and decadent deliveries can be brought to you anytime you like, day or night. Overall, I think this place is great for the carefree turn up crowd. Its not a crowded pool. Luis Quintero, General Manager. The TV was also where we found most of the information about the resort, including which restaurants were available, the fitness schedule and more. Those who are interested in the nightlife Cancun has to offer will likely be better off waiting until COVID-19 restrictions regarding mask-wearing and social distancing ease and more people start booking trips once more. All in all we had a lovely experience and will 10/10 recommend. Yes, dry cleaning and laundry service are offered to guests. On the plus side, the Royalton Chic is a quick 20-minute drive from Cancun International Airport (CUN) and is surrounded by touristy restaurants, bars, and activities. Before we even needed to ask we were being brought more rounds of drinks which we enjoyed. In Punta Cana, we had premium liquor throughout the resort, so not sure what the mix-up is in Cancun. We moved the stuff from our safe they offered too but we wanted to move it ourselves. And while there is certainly a lot of beach to enjoy, those who aren't interested in the party scene might want to check out a resort outside of the hotel zone. It's easily the busiest dining option though it also has a lot of seating to make up for that which means it can get loud while you're ordering food at each station. It was crowded and the seats were uncomfortable. Highlight: Location, views, and SPA ( I recommend hydrotherapy and Swedish massage). Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, 1st look: Starlux Airlines' stylish premium economy, economy cabins on the new Airbus A350, The best Caribbean resorts, from boutique literary haunts to exclusive private-island escapes, Today only: Stack deals to book flights to Europe from just 6,000 points, Best spring break cruises for college students and families. If being a butler is a promotion, this guy needs it ASAP. They have a talent of making you feel like the most important guest in the world. For the first three nights, we had to contact the front desk for simple things like replacing the wash towels that housekeeping took and forgot to replace. Again, Erick was amazing and was there for moving our things and taking care of every detail. Plus, your own feed of TPG content. Nearby attractions include Playa Chac Mool (0.2 miles), Tornado (0.09 miles), and Playa lagarto (0.2 miles). I hope to return soon! Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. Related: Cancun essentials: Everything you need to plan the perfect Mexico getaway. Checking at rates if you are booking this property, I'd book 1000% on Bookit. Number of persons. The Ugly: If you come from the States expecting to experience the 5-star resort that they claim to be, you are going to be disappointed. Claim your listing for free to respond to reviews, update your profile and much more. We hope to receive you again for another memorable vacation.Luxury RegardsJorge Castro General Manager, This is the version of our website addressed to speakers of English in the United States.