It was hard to imagine that things could get much worse between Boston's famously feuding Lewis brothers after Alan donated his multimillion dollar stake in a luxury cruise ship to a Boston. at For more information on the safety precautions weve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative. They business has also launched a temporary website at https://govantagetravel.com/ to provide timely updates on upcoming cruises and information regarding network issues. Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. Patricia says that this is a win-win dynamic for both the travelers and the citizens of the cities and countries they visit. Fortunately, this temporary ban has no immediate impact on Vantage journeys,which are currently suspended through August 14. It is headquartered in Boston, Massachusetts. You can always log in toMy Portfolioand review your journey details. Samting says maybe plus her/his usual anti-GC stuff. at We are currently in the process of contacting all impacted travelers, and appreciate your patience as we work with guests based on the immediacy of their departures. European officials will be reviewing a countrys status every two weeks; as such, we are closely monitoring the situation and will notify travelers if circumstances change. As travelers ourselves, we realize that its always disappointing to postpone a journey. As weve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps were taking to address any changes to your travel plans. at Let us know how it works out. Heres what to do. As a matter of policy, BBB does not endorse any product, service or business. I want emails from Fodor's Travel with travel information and promotions. Its important to be grateful every day for your blessings including your health, the food on your table, and the roof over your head. The internet gives travellers a wide exposure to other people's experiences and opinions, and we would never travel with a company that has has much negative press as this one. The travelers are submerged into a new and different culture, creating a once in a lifetime experience, while the citizens enjoy sharing their stories and selling their products to the travelers. It was founded in 1983. Interesting enough both Vantage and GC are located in Bostonbut Vantage I believe is a separate company.. All three are aimed at 55 and older. Read More Business Details and See Alerts, International Association of Better Business Bureaus. Posts: 328 Likes: 0 Received 0 Likes on 0 Posts I strongly . She says that her husband, Henry Lewis, runs the day to day business of Vantage Deluxe World Travel, and is no stranger to giving back, and if anything, its because of him that these programs continue to snowball into a big part of their business. Owner, Vantage Deluxe World Travel Boston, Massachusetts, United . Tech fanatic. Besides the jilted customers who have spoken out recently about the canceled trips, the companys digital footprint is littered with grievances stretching back years. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. This is the version of our website addressed to speakers of English in the United States. You can alwaysemail us atcustomercare@vantagetravel.comor give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. Thank you for entrusting Vantage with your travel dreams. Why? We publish the names and emails of customer service managers. The clients and passengers who go, and I don't think publishing and mailing all the stuff is cheap. The company took my money! Preparing Henry profile View Henry's Email & Phone (It's Free) 5 free lookups per month. BBB is here to help. Edward Tendekai Nyambawaro, MCom,MSc,FIPMZ,CHRP. No refunds after May 7 cancel date. As a reminder, you can always view your journey information and make payments via My Portfolio. We have taken several GCT tours and cruises, with mixed results, two were disastors, so I speak from experience. Global Business Roundtable (GBR), Principal Associate at Khaitan & Co Michaellip just harranges Samting as usual. The city lies on the right bank of the Seine River. All travelers really know at this point is that Vantages website and call center are down, and many of them are, for the moment, out thousands of dollars. I have read every report on all the boards and with a few exceptions they are trivial. Board member. Cultivate Caring: Patricia has traveled much of the world and that experience has also allowed her to see an opportunity to make cultural connections for Vantage passengers while simultaneously making important financial impact on small villages along their riverboat tours. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Henry II (French: Henri II; 31 March 1519 - 10 July 1559) was a monarch of the House of Valois who ruled as King of France from 31 March 1547 until his death in 1559. Many former workers also condemn the company, On Tuesday, the state Attorney Generals office released updated data about Vantage. In the end, the court ruled against Henry and ordered him to pay the Boston Foundation $29.2 million for its shares. Mike: The problems this company have had are not heresay, they are fact: Please note the direct quote from the BBB I have copied below, and much else, should you care to have a real look/see. People view the cruise ship Ocean Explorer, owned by the Boston company Vantage Travel, before it was christened on Oct. 25, 2021. July 1 made report to Mass AG and Mass BBB. Vantagetravel.com specialises in leisure, travel & tourism. But about a year later, Henry Lewis, Also during this time period, a planned merger of Grand Circle and Vantage, I had a lot of faith in his word, Henry said in a. The $70 million, Polar Code 6 vessel and its Ulstein X-Bow, designed for smooth sailing in rougher waters, may look familiar its one in a series from SunStone Ships that other expedition brands have chartered. The page, which points to a data security incident as the cause of the cancellations, asks customers to email vantagetravel.customercare@gmail.com for additional information. 2023 We know there are sunnier days ahead, and were dutifully planning for them. Sean P. Murphy of the Globe staff contributed to this report. Heres how to spot it, How to find the best hotel at the lowest rate, Here it is: The complete guide to summer travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. He has been a Founder, CEO, and Management Consultant in the leisure and travel industry. SPRING SALES EVENT: Save up to an additional 25% with SmartPay! Thank you again for your ongoing loyalty to Vantage. Until the mid-19th century, when industries developed there, it was only a small township centred on its famous abbey church, which had been the burial place of the kings of France. Vantage Travel launched in 1983, starting with tours to Australia and New Zealand, according to an archived version of the companys website. I'm in the same predicament! 90 Canal StreetBoston, MA 02114-2031https://www.vantagetravel.com/, Main: (617) 878-6000Customer Service: (888) 982-6824, Primary ContactPalmira Delgado Manager of Customer Service & Quality Control 90 Canal StreetBoston, MA 02114-2031[emailprotected], Secondary ContactDavid Rosen Vice President of Sales & Concierge Services90 Canal StreetBoston, MA 02114-2031[emailprotected], Chief ExecutiveHenry LewisCEO90 Canal StreetBoston, MA 02114-2031[emailprotected], This contact was published on December 6, 2015. Whats the Booking.com refund process? I can unsubscribe any time using the unsubscribe link at the end of all emails. Vantage Travel launched in 1983, starting with tours to Australia and New Zealand, according to an. The Vantage riverboat stops along the route to let their travelers out to meet the weavers, traverse the villages, and immerse themselves in the art and history of the area. Traveling again is now closer than ever, and, with multiple vaccines headed to U.S. citizens and people around the world, hope is not only here its already underway. Sorry, I didn't mean to start all that up again. However, lots of folks have been satisfied when there are no problems. Contributors control their own work and posted freely to our site. New Details Released. The Lewis brothers launched separate travel careers more than three decades ago. Put on CC for travel miles. }Customer Service. A service rep named "Bethlehem" responded to the certified letter . Weve listed some considerations below to help you plan. Technicolor, conseillre en recrutement et en Dveloppement de carrire En recherche d'emploi Vantage Travel founder and CEO Henry Lewis is no stranger to controversy and has been named as both a plaintiff and a defendant in a number of lawsuits over the years, according tocourt. But about a year later, Henry Lewis devised a scheme intended to force TBF into selling its shares at a discounted price to a corporation he was operating under, according to a 2011 court ruling. Todays Vantage song and dance. Go to the consumer affairs link and type Grand Circle Tours in the search box and you will see tons of complaints. I think there may be a better value (if higher initial price)GCT spends lots on 'glitzy' brochures, we get several a week, and I am sure they are not free. On Tuesday, the state Attorney Generals office released updated data about Vantage. At Vantage Deluxe World Travel, Henry Lewis is responsible for all aspects of the travel and leisure industry. View Henry Lewis' profile on LinkedIn, the world's largest professional community. Henry Lewis's personal email At Vantage, our goal is to provide the ultimate in small-ship luxury experience, said Henry R. Lewis, founder and owner of Vantage, in a press release. And then, after two cycles of these tunes, I got disconnected. President and Chief Executive Officer. Many former workers also condemn the company, according to the anonymous employee review website GlassDoor. Thank you again for your ongoing loyalty to Vantage. Perhaps youve already even heard from us. This includes a trip scheduled to embark Thursday from Boston to Montreal, a cruise from Greece to Italy on Friday, and a Holland to Switzerland voyage early next month. Thinking of a road trip to visit the offices!!! Get Contact Info for All Departments Vantage Deluxe World Travel Org Chart Henry Lewis Founder 5 6 (16) (15) (4) (1) Keith Nashawaty General Counsel 6 6 Show More (+4) Vantage Deluxe World Travel Team Growth While an initial interest payment of $77,778 was repaid on Dec. 5, no other payments have been made, the lawsuit said. Vantage owns a 5-star river cruise ship fleet, representing approximately 5% of the European river cruise market. Mr. Henry R. Lewis, CEO Customer Contact Ms. Sonia Mendes, Customer Service Representative Additional Contact Information Fax Numbers (617) 878-6145 Primary Fax Phone Numbers (800) 322-6677. Our cruises are sailing, and were ready to welcome you aboard.Click here for a complete update. Just fill out our catalog request form. Its fleet of about 20 ships a combination of owned and leased vessels sail to all seven continents. at I booked this trip April 2019. display: none; While we are unable to travel right now, the travel industry is resilient. Earlier this year when we postponed our journeys, we made that decision with the health of our travelers and dedicated associates in mind. Founded in 1983 as a part of The Vantage Group, Inc., Vantage Deluxe World Travel is a travel/direct marketing company. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures. addresses are Subsequent emails have gone unanswered. We look forward to traveling with you in 2021 and beyond. Even so, 2021 has thrown some curveballs our way and we recognize the need to again postpone our journeys through August 25th. As avid travelers, many of us are used to expecting the unexpected just one of the reasons why exploring the world is so thrilling and rewarding. at *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. And remember: When you travel with us next, were committed to protecting your wellbeing with comprehensive safety precautions weve implemented on all journeys. Michael: They why are you? Vantage Deluxe World Travel. Plus, it's the end of the semester and we're throwing a party! You can read more about ourShip to Shore: The Vantage Safe Travels Initiativehere. Others Named Henry Lewis. All Rights Reserved. at Vantagetravel.com has 265 employees. Patricia soon learned that she was giving families who had faced similar tragedies the opportunity to rest, bond, and build lifelong relationships with one another through one-of-a-kind travel experiences. He is seeking repayment of the loan plus interest. As always, we made this decision with the health, safety, and security of our travelers and partners around the globe in mind. Vantagetravel.com has 265 employees. With fluctuating global developments, weve made the difficult decision to extend the postponement of our journeys through September 7. Chief Transformation Office Entrepreneur, Attorney, Author, Blogger, and Mom. at From the Pyramids to polar bears, the Earth is an incredible place to call home, and theres only one way to see it all: By traveling. Patricia says that having a great vantage point is all about perspective. Procom, Consultant e-commerce - Web entrepreneur Postal Inspection Service, announced Tuesday that the United States has filed suit against. Vantage Travel Service is part of the Hospitality industry, and located in Massachusetts, United States. Part of HuffPost News. United States Attorney Donald K. Stern and Michael Ahern, inspector in charge, Northeast Division, U.S. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. In true French style, Paris combines the classic and the modern. Currently working as Founder at Vantage Deluxe World Travel in Massachusetts, United States. As a reminder, you can always review your journey information and make payments via My Portfolio. While we work to restore our call center, we are actively monitoring messages to our temporary email vantagetravel.customercare@gmail.com,Facebook Messenger and Instagram Direct Message and replying by message or telephone as quickly as possible. Vantagetravel.com is a privately held company. Vantagetravel.com specialises in leisure, travel & tourism. Anyone want to. 2023 BuzzFeed, Inc. All rights reserved. We appreciate your ongoing understanding in this challenging time. What does that entail? We can help. I have been on several tours that my wife and I thought were terrific, yet people comlained about things. Listen now (18 min) | In this episode: Walking up to the caldera and through Christchurch's parks. Would you like a FREE color catalog? Following Ocean Explorer will be a second sister ship Ocean Odyssey coming online in 2022. You will soon receive an exciting email from Vantage Travel. personal & work email addresses, as Frequently Asked Questions about Henry Lewis, Henry Lewis works for Vantage Deluxe World Travel. BBB Business Profiles are subject to change at any time. We go where other ships simply can't go and bring you to the back door of some of the world's most desired destinations, including cities, natural parks, glaciers, jungles . I am seriously thinking of filing a class action lawsuit against this company. Patricia has been part of all of it; offering her input on designing vacation destinations, selecting excursions, and even acting as a tour guide herself occasionally on special trips (more on that in a moment). Vantagetravel.com is a Leisure, Travel & Tourism company and has headquarters in Boston, Ma. and h****[emailprotected]. Besides the jilted customers who have spoken out recently about the canceled trips, the companys digital footprint is littered with grievances stretching back years. Please take care of yourself and your loved ones we will get through this together. Henry Lewis is Chairman of Vantage Travel and Alan Lewis of GCT. One high-profile case involved Lewis and his brother, Alan Lewis, who ran another travel agency, Grand Circle Travel, before his death last year at 74. Told them refund only. Additionally, due to new country-specific travel restrictions, we have postponed Gold of the Nile: Ancient Egyptian Wonders on the Inaugural Cruise of m/s Nebu, Luxury on the Nile: Ancient Egyptian Wonders, Ancient Wonders: Egypt & Nile River Cruise, Incomparable Monuments: Timeless Cruising on the Nile, and Waterways of Southern Africa: A Luxury River Cruise Safari through September 30. Address 90 Canal Street Boston, MA 02114-2031 https://www.vantagetravel.com/ Phone Contacts Main: (617) 878-6000 Customer Service: (888) 982-6824 Email Contacts customercare@vantagetravel.com The office said it has secured more than $1.2 million in refunds for more than 80 customers, We encourage Massachusetts residents having trouble seeking refunds from Vantage to file a complaint with our office online, Attorney General Andrea Campbells office said. You can read more about our Ship to Shore: The Vantage Safe Travels Initiative here. We sent an email and a certified letter to Henry Lewis (Owner/CEO of Vantage Travel) on June 12. Out-of-state consumers are encouraged to file with their state attorney general.. By entering your email and clicking Sign Up, you're agreeing to let us send you customized marketing messages about us and our advertising partners. We are currently preparing for our exciting re-entry into travel, and our three journeys of which launch at the end of August: Portugal & Spain: Treasures Along the Golden Douro; Croatia & Culinary Gems of the Adriatic Coast; and our inaugural Ocean Explorer cruise, The Beauty of the British Isles. How long should it suffer? Universidad Internacional SEK - Company, Member National Executive Committee at FICCI, Founder & President of Leaders Excellence at Harvard Square Henry Lewis is currently the CEO of Vantage Deluxe World Travel. Look out for our newsletters with travel tips and special offers. More importantly, our travelers are resilient. How do you get off????? But I didnt prepay. A last-minute cash settlement has kept two brothers who own competing Boston travel agencies from fighting in court. at Patricia says that she acted as tour guide on one such recent trip with kids from The West End House, and she says it was magical. As a child, Henry and his elder brother . Here's what can you do to speed things up, The memberships are costly and have no value. Most of the kids had never experienced travel nor ever even had stepped foot on a plane. We are currently notifying impacted travelers. She comes back and changes her story. Oops, I meant to say the laundry lists instead of laundry bags had Vantage printed on them. I have been waiting since last year for refunds totaling $37,416 for two trips I cancelled. As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. The business asks that you email them at vantagetravel.customercare@gmail.com. . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Eversource Gas says I have a leak. A business newsletter from Globe Columnist Larry Edelman covering the trends shaping business and the economy in Boston and beyond. She read me back what payments would go to the different CCs I used. When it comes to observing people, places, and adventures, she has a one-of-a-kind vantage point. JNelson, even if you are in Italy as your profile location suggests, you should still file a complaint with the Massachusetts Attorney General as others in this thread have done. My Whirlpool stove is defective again. Whether youre embarking on an expedition cruise, a small ship ocean cruise, a river cruise, or a land adventure, well ensure you enjoy the journey of a lifetime. Please make no mistake the travel industry will bounce back, as it has numerous times before. I said impossible, let me talk to supervisor. Now, I learned not to trust anybody. Henry Lewis is currently the CEO of Vantage Deluxe World Travel. "At Vantage, our goal is to provide the ultimate in small-ship luxury experience," said Henry R. Lewis, founder and owner of . We have now filed formal complaints against Henry Lewis and Vantage Travel with the BBB and the Massachusetts Attorney General's office. The owner is belligerent and regularly yells and is rude and dismissive to employees, wrote one user in 2018. Totally dishonest and taking advantage of seniors! It was founded in 1983. She says that shes excited to watch how the lives of these inner-city kids will forever change because they had the experience to travel to new cultures and to experience the world from a whole new vantage point. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or, when available, contact us via the chat function on our homepage. LinkedRise, People & Performance Manager en Ausenco Since mine was earlier I suddenly qualify. Henry Lewis. To say that the current travel climate is not ideal for the level of service, cultural immersion, and quality that were known for is an understatement. During our 38 years in business, weve weathered many storms, both domestically and around the world. Vantage Deluxe World Travel 1.5 68 reviews #178 of 254 Tours & Activities in Boston Multi-day Tours Walking Tours Private Tours Rail Tours Bus Tours Open now 9:00 AM - 6:00 PM Write a review See all photos About Vantage began in 1983 offering tours to Australia and New Zealand. BBB Business Profiles may not be reproduced for sales or promotional purposes. Also, weve just extended our Book with Confidence policy to cover all journeys reserved through February 24, 2021. AFRICA FINTECH FORUM, Enjoy unlimited access My American Tourister luggage is defective. She has traveled the world as part of her company, Vantage Deluxe World Travel, founded by her husband, Henry Lewis, is 1983, and a business she has been part of for the better part of twenty years. You may be interested to know that there is lots of negative stuff about GCT on this board and other boards, (frommers.com, cruisecritic, consumeraffairs.com, etc), and they have been evicted from BBB for poor performance. I requested an email documenting todays conversation. At Vantage Deluxe World Travel, Henry Lewis is responsible for all aspects of the travel and leisure industry. And when the world is ready to welcome travelers again, Vantage Deluxe World Travel will be there for you. Henry Lewis was formerly the CEO of leisure, travel and tourism company, Vantage Deluxe World Travel. We look forward to traveling with you in 2021 and beyond. le-de-France is the compact region immediately surrounding Paris. Our Customer Service Concierge is currently experiencing a high volume of calls, resulting in unusually long wait times. What Patricia learned by attending these group events, once again through her unique vantage point, was that many of the survivors rarely got to see each other, except for memorials or fundraisers, which were often somber. Each of their ships features 134-176 passengers, making for intimate and enriching travel experiences in the Netherlands, Portugal, Germany, Greece, France, Asia, Antarctica, Cuba, Croatia, and other highly sought after exciting destinations. Henry Lewis has been working as a Chief Executive Officer at Vantage Travel Service for 40 years. Solo Travel, Family Multigenerational Travel, River Cruises, Small Ship Cruises, Land Adventures, Safaris, Culinary Journeys, We booked a trip with Vantage Travel to ***** and ***** - Air fare and ship. Usually they throw in a 'city' tour, and maybe a tour to a 'factory' or 'jewelry' store where you can spend if you want too. What is Henry Lewis's role at Vantage Deluxe World Travel? However, we ask that youplease do not call Vantage at this time. You can always email us at customercare@vantagetravel.com or give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. The four-page promissory note signed by Alan Lewis on Oct. 22, 2008 says that he will repay the $10 million loan with 7 percent interest on Dec. 29, 2008. The Vantage Deluxe World Travel team has helped more than one million customers live out their unique dream vacations around the world. in Management Science from Swarthmore College and an MBA from Boston University. Henry R. Lewis, president of Vantage Deluxe World Travel, filed suit in Suffolk Superior Court last week alleging that his brother, Alan E. Lewis, chairman and CEO of Grand Circle. Patricia Lewis is no stranger to having superb vantage. Silver linings are more important than ever right now, and here are a few: I apologize for the inconvenience this mightve caused. Find company research, competitor information, contact details & financial data for Vantage Travel Service, Inc. of Boston, MA. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. Paid balance 2/2020 by CC.