We are so happy to hear that you had a great experience with us. Initial FansEdge complaints should be directed to their team directly. Told I would get order 11/11/2022. This website is using a security service to protect itself from online attacks. vid: d467ac70-e7e3-11ed-8c80-e168d9d7746d, Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act. Arrived and XL was way too small. We apologize for the shipping delay of your order. I have been advised to 'just wait'. Tip for consumers:Do not trust that they will deliver the item ordered. Hello Alan, we are terribly sorry for the inconvenience. This can provide reassurance to potential customers seeking quality products or services. Fanatics, Inc. 2023. Anyone can write a Trustpilot review. The quality of the sweatshirt is not worth the price. Some of the most popular locations include the United States, Canada, Australia, and Europe. 2. My card was used for FRAUD in Minnesota only days later at a Best Buy in Richfield MN, that is not a coincidence. I called the Customer Service number and was put on hold for 45 minutes. i want a free label please. Same items. All I did was open the package, slipped it on/off, and initiated a return when I saw it didn't fit. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Sincerely, Shanick. Thank you Matthew! You can cancel your order at FansEdge and have the option of doing so. i normally read reviews before doing business. Now, the 3x Yankees Tommy Bahama sweatshirt is no longer available. Shakira was really good helping me to get the information order and delivery instructions of the two item that I ordered. 3. Hello. Would give negative stars if I could. Fansedge.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Hello Mary, thank you for your feedback! I tried submitting my order online a couple different times with a few different cards which kept declining. Maria, we are terribly sorry to hear that we have dropped the ball. FansEdge.com Phone Number. I know this is not the ideal situation and I look forward to having this better experience with us. Revived an email 8 days later that it was on its way. I'm pretty sure they don't even start their day in the office until noon. We are sorry you had to go through this. They did not explain anything and I'm not sure what even happened. Fans seem to appreciate the wide selection of merchandise, the fair prices, and the good customer service. Please email me your information at customerfirst@fanatics.com so I can reply and provide additional support. I have reviewed your order and I sent you an email to the email address on the order. To return an item to FansEdge, please follow these steps: 1. Good Afternoon, Ali I apologize for the sizing discrepancy. She is terrific and her unbelievable efforts did not go unnoticed. This website is using a security service to protect itself from online attacks. We apologize again for the inconvenience and hope to hear from you soon. When I received my confirmation, it stated that it was going to be 6 days until it shipped and the order would be received on the 7th day. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. The best phone number for FansEdge.com is their 877-965-3955 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. We also ensure all reviews are published without moderation. Als u dit bericht blijft zien, stuur dan een e-mail Oh well. Live Chat. FansEdge Customer Service Representatives earn $28,000 annually, or $13 per hour, which is equal to the national average for all Customer Service Representatives at $28,000 annually and 81% lower than the national salary average for all working Americans. Stay updated on sales, new items and more. FansEdge Customer Support Rated Extremely Low. Our Fan Advocates are committed to your satisfaction and view each time you contact us as a chance to build a relationship. The location of this warehouse has been a mystery to many customers, but a recent article has revealed its location. Click here to get notifications about new complaints of FansEdge. Looking for additional ways to Contact Us? Lamentamos pelo inconveniente. Dont order you'll never receive your purchase. The order was not confirmed. Contacting Fan Services. A consumer rating of 1.52 stars from 770 reviews indicates that the vast majority of customers are dissatisfied with their purchases. It is crucial to research the seller and the authenticity of the items before making a purchase. Its 12/14/22 and I still havent received it. I wont get a refund until it arrives at the garage where this joke of a business is run from. 1. nidhi singh husband name. You deserved all of those negative reviews. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Would never order anything from them again! Contacting FansEdge.com. I think I Good tip of advice is your reps understanding the deals that are happening and offering the best. Your order will go through a different processing process depending on the items you order. Worst of allthey charge you $9.99 to return an item!AFTER you already paid shipping the first time around. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Do Not Sell or Share My Personal Information, CA Supply Chains Act/UK Modern Slavery Act, Shopping Internationally? Her name was Angelina who was very rude to me and hung up on me. This comment was posted by a verified customer. For further assistance, please respond to my email. naval officer oath of office; fans edge customer service. | Read 321-340 Reviews out of 384 Return Policy is DECEPTIVE. Hey Donna, I am sorry for the delay on receiving your order and I would love to assist you if given the opportunity. BEWARE Return Policy and NO (reachable) LIVE CUSTOMER SERVICE, Tricked into paying shipping even though the code said free ship, Poor customer service and poor quality of apparel. Look elsewhere for decent quality. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. Send us a Tweet NHL 2023. Thank you so much for your feedback! When it finally arrived it was of a poor quality and very cheap looking. I have no idea why. We're on Twitter! The fan shop for individuals who want to express their distinctive style. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FansEdge, FansEdge earns 51% level of Trustworthiness. These people are cons, they send garbage and refuse refunds, even when you try to refund the day you receive their trash, they charge huge fees to get your money back. Sam,We love going above and beyond for our fans and pride ourselves on being there to assist with any issues you might have. Thank you, Chastity, I am sorry to hear that you have not received your order yet. Very disillusioned with their brand after this experience. I placed an order for an English Soccer Jersey on 12/17/2012 and selected Priority Shipping (3 days plus 'handling'). These people are scammers and liars, who take money and provide nothing. My only complaint is that the packaging is terrible. i'm debating if i should order from here or the official nfl store i'm buying a cowboys jersey for my boyfriend but i'm scared it won't be delivered before christmas or not being authentic due to the bad reviews! We offer a huge selection of FansEdge gear from top quality brands, all in one convenient place. It's been 16 days so far and FansEdge representatives cannot provide me a tracking number, name of courier, and cannot tell me what has happened to my order and why it hasn't shipped (they aren't even sure where it is). This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that . Thank you for reaching out to us. I am very sorry about the long delay in responding. I apologize that you have not received your package. Twitter. Is this your company? If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Backed by the National Science Foundation, I was pretty nervous after reading all the reviews, but, There is no contact information on the email and the only, Website doesn't work for returns as promised, Never received jersey-"stuck" in shipping-false tracking no refund, Never got my product with no response from customer service, Bobbleheads as described, fast shipping, ugly packaging, Terrible customer service and cheap product. Called right away and they refused to help. I won't purchase from this place ever again. I made a mistake on the shipping cost and bought the wrong size shirt. was posted on Sep 4, 2019. If given the opportunity, I would love to make it up to you, I understand this can be frustrating.If you would please email customerfirst@fanatics.com at your earliest convenience. Quality 72. Sincerely, David, Products used:Basketball authentic autograph. All they could tell me was to deal with it myself and make a claim though USPS shipping service. pour nous faire part du problme. For more details, and to see what shortcuts or tools we provide to get better, faster help from FansEdge.com, tap or click the link. Hopefully I get the Birthday present in time Amy, I'm so sorry, we really dropped the ball on this. I will be happy to look into this and make this right. He was very understandable about my situation and decided to waive the shipment fee. Miles, we are terribly sorry to hear about your less-than-satisfactory experience with Fanatics. Unfortunately I don't know how this will even turn out. Be WARNED! UPS, LaserShip, International Bridge, OnTrac, DHL, and OSM are just a few of the shipping methods available at FansEdge. Asked for refund or replacement and they stated policy won't allow them to do either but they would give me coupon for 50% off next purchase. This is the FansEdge customer service help desk where you can find out information on your order, returns, canceling or modifying your order and size charts. The product I received was truly terrible, so returning it was a must to at least get some money back. I tried another page and it couldn't find my order. Thank you for taking the time to leave this review! There wasn't. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Overall product shipping and delivery process. Pretty sure I've just been taken for $120. Natalie called me to share about a few orders I made with Fanatics where an accidental "double order" was made by the system. Please ensure that your Order Number and Postal Code are both up to date for this process. Follow the instructions on our Returns Portal to complete your refund. Shipping process was going smooth until I look on the items Fedex tracking number and it says Delivery exception You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. A website associated with FansEdge has been reported to be selling high-end brands at discounted prices, with many customers receiving counterfeit or low-quality items. Facebook. You can find contact details for FansEdge above. Not to mention their discounts. I have no way of returning the products so I asked to speak to the Supervisor. Please send your order number and details to us at customerfirst@fanatics.com, from there we can review your order and send a replacement at no cost if able to. I have never had a problem with them and they always go above and beyond to help me out. I called right away to their supposed customer service to cancel two of the orders. Do not use! If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job! If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. We would love a chance to make this right. I contacted FansEdge right away and they asked me to send pictures. 0. I just placed an order and now, after reading these reviews, i think i should cancel my order and go with another more reliable company! Hello Anna, I'm so sorry, we have really dropped the ball here. Get Code. sure to answer any of your service questions! FansEdge.com is an online retailer that specializes in sports and fashion. I looked online on their website and now its saying Jan 11th, 2020 to be delivered. Thanks, Ryan, Worst company I've ordered from, shipping sucks, they moved my last order to nxt day by noon, nope still not here they have no idea when or if it will come, Good Morning, John. You can find everything you need to support your team at the fanatics warehouse. However ComplaintsBoard has detected that: Sells items they do not have. I ordered something from FansEdge in the past and was very disappointed. I did receive the jersey and it was ok. I had to make a new card. Fansedge customer service is excellent. Hey Cindy, I do apologize for the inconvenience this has caused. Fansedge Customer Service Phone Number (855) 438-0678 . guild wars 2 incinerator. 36 reviews of FansEdge "Ordered on the 23rd and the item still has not arrived. Customer service was not helpful and disconnected the chat twice. Value 90. We will be more than happy to assist you and make this right for you! Again, I apologize for the inconvenience but look forward to hearing from you soon. Furthermore, as the company has previously been accused of delivering fraudulent products, it is unreliable. 877-965-3955: Customer Service. I want my merchandise or a refund! real person. Thank you for sharing your feedback. I ordered a product because of their promotional code which said 3 to 7 business day shipping. Caso continue recebendo esta mensagem, Hello Mary. Live Chat. We apologize again for the inconvenience and hope to hear from you soon. I should have not ordered from a company that does not use one of the big three to ship. They would not cancel the two orders I made in error. Horrible customer service and still haven't received my order. But a couple of days later I was contacted by my bank and was informed about some fraudulent activities on my account. Sincerely, Shanick. I requested a refund I do not want the product but still no one has answered my emails. Prom season is here, and you deserve to look and feel amazing for your big party! I don't have a printer and in the past they mailed me a return label. It actually took them almost three weeks to deliver. IMPORTANT UPDATE:Complaints Board has determined that FansEdge has an average credibility level of trust, with a legitimacy rating of 51%. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Sincerely, Karmen, I ordered what I thought were 3 jerseys, and they were t shirts that had dye running that made the color look like it was faded. 1 FansEdge reviews. Please email us at customerfirst@fansedge.com to provide your order number and a brief account of why you are contacting us and we will be happy to assist you further. I wanted to return these 3 tee shirts because they were too small. Hello Elijah. I contacted customer service that said the next business day shipping wasn't available even though the website was marketing it and I offered to send a screenshot. Their "live chat" only comes back as nobody available and after being on hold for almost an hour, still no return information! Hello Tom, thank you for your feedback. Se continui a visualizzare , Team Lead, Executive & Social Relations. Thank you so much for taking the time to let us know about your positive experience. Our jerseys are authentic, yes. Average hourly pay for FansEdge Account Manager: $18. Placed an order on 11/07/2022. Our shipping facilities are in Jacksonville, Florida, Las Vegas, Nevada, and Frazeysburg, Ohio, and we ship the vast majority of our orders there. They lie and tell you they think the order was shipped and then tell you there was a problem with shipping. Hello Mo, I will probably never order from this company again! Sells items they do not have. No portion of this site may be reproduced or duplicated without the express permission of Fanatics. Once again, I apologize for any frustration this may have caused you. Once again, I apologize for any frustration this may have caused you. When checking out make sure on the final page that you select standard ground 3-7 business days. This company responds to reviews on average within 14 days. After youve finished the return steps on the screen, you can choose the return method you want and download the returns label. Great costumer service! los inconvenientes que esto te pueda causar. Overall customer service. I would not order from them unless you do not need you item anytime soon." So I was worried and called them. Sincerely, David. That was over 30 days ago and the package is sitting somewhere and unable to be tracked because USPS hasnt picked it up.I followed instructions and dropped it in a UPS box. This process is usually done automatically, but if unforeseen circumstances arise, it may take three business days or longer. About 3 weeks ago I ordered a hat. Fanatics, Inc., 2023. by the look of the reviews delivary is an issue. The warehouse is a large, modern facility that is able to accommodate the growing needs of the company. I finally received the package on December 24th, but unfortunately the shirt did not fit my mom. Ordered once again. Si continas recibiendo este mensaje, infrmanos del problema Sincerely, Julian. Sincerely, David. FansEdge promo codes were updated on April 2023. FansEdge is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Under the My Orders section, select the order you would like to return. We're shoppers too and dedicated to delivering our customers the kind of shopping experience we would want to have. I was shocked a little. If you want to cancel your order or simply remove some items from it, please contact our Customer Service Team and a representative will be happy to assist you. Very thin material, extremely wrinkled and came with shirt folded in manner where number stuck together and one you unfolded it it tore the graphic. They agreed to remake the shirt. I ordered jersey from them, but after 3 days it turned out that the seller cancelled my order. I will never order from FansEdge in the future! Twitter. Just rude "service" where they don't care about customer care at all, even when the fault is at their end, and all I wanted was to give them hundreds of dollars.