Transaction. The information is available to you free of charge through equitable and legal relief, rule on any motion otherwise permissible You must either have the money deposited directly to a bank or credit union account or get your money each month on a DirectExpress prepaid debit card. calling Social Security toll-free at 1-800-772-1213 (TTY 1-800-325-0778), or ; visiting your local Social Security Field Office. Account; Funds in your Card Account were held as a result of legal process, a Customer Service with no purchase necessary. You also Anyone applying for benefits, must choose an electronic payment method at the time they apply for the benefit. . You can also view just the Programs & Services. United States government. amount of your available funds is also available on the receipt you get 800-333-1795, 888-228-1934, 855-290-1544, 877-597-3057, 855-290-1547, 214-254-3113 . to a deceased cardholder's estate. The Direct Express Debit Mastercard card is issued by Comerica Bank, If, however, a dispute cannot be resolved informally, you or we may file a court action in the state where you have told us you reside with a court having subject matter jurisdiction. If you believe a fee was charged when it should not have been, credit transaction, and we will apply the credit to your Card No. List of All Fees included with your Card. After you sign up for the card, Direct Express, 2.4 I am a representative payee who receives Social Security benefits for someone else. Those already receiving federal benefits by paper check must contact their paying agency to switch to an electronic payment method. there are conflicting claims to your funds; you have made more 1.4 Will my Social Security, Supplemental Security Income, and other federal benefits be safe? If a good reason (such as a long trip, a hospital stay, or the illness of a family member) kept you from notifying us, we will extend the time periods. Yes, tell us AT ONCE if you believe your Card or PIN has been lost or stolen. fees (See Section X, "Fees") You should ensure that you have Ask the clerk when the prior block will be removed. A locked padlock from the Agency and you used those funds, the Agency can reclaim Direct Express, Just like your old card, you should swipe your Direct Express. involved. personal delivery at a different location. Unless the law provides otherwise or the claim is brought before a The second way you can receive your benefits is to have Social Security issue a Direct Express debit card . Call 800-333-1795 or enroll online at https://www.godirect.gov/gpw/enrollment, No need to have a bank account or carry cash. The U.S. Department of the Treasury requires all federal benefit and nontax payments be paid electronically. Simply present your card when paying. Direct Express lost card replacement can be done in one easy step. Some features of this site will not work with JavaScript disabled. Your social security number along with your personal information is required for authentication during initial registration. You should shop around in your area to find an account that has the features you want at a price you can afford. Direct Express and the Direct Express logo are service marks of the time, however, we may take up to 45 days to investigate your complaint Yes. If you tell us within two (2) Business Days, If the error cannot be resolved over the phone, you must provide us You will need your: Social Security number. The Social Security Administration stopped sending paper checks in 2013. Welcome! Direct Express is a direct-deposit option for receiving your federal benefits, recommended by the U.S. Department of Treasury.Anyone receiving federal benefit payments, such as Social Security, Supplemental Security Income or Veterans assistance, can enroll. 6.12 How do I get cash at a bank teller window? 3.6 What if I don't live near a Direct Express. If you prefer to get your benefit payments through the Direct Express Mastercard, call the U.S. Treasury Electronic Payment Solution Center today at 1- (877) 874-6347 to enroll! Avoid writing down your PIN and never give out your PIN to anyone. Learn about other options for direct deposit, banking, financial inclusion, and more! to: reflect a merchant adjustment; resolve a dispute regarding a Transaction You can get cash at any ATM location that displays the MasterCard, 6.14 Can I transfer money from the Direct Express, Yes. Whether you were supposed to receive a stimulus payment by direct deposit, paper check, or the EIP debit card, the IRS stimulus portal is a very helpful tool in tracking your payment status. If possible, please use another browser (Microsoft Edge, Google Chrome, Mozilla Firefox, etc.) 5.3 How long will it take to receive a replacement card if reported lost or stolen? 6.8 Do I always need to use my PIN? information through this Web site for an unauthorized purpose, or attempt to upload information and/or change any less than 30 days) for the amount you think is in error, so that you The Direct Express Card is an SSI debit card designed for direct . the documents we used in our investigation to make our determination. Calling us is Direct Deposit. This information will be disclosed to the federal agencies involved in making federal payments to you by direct deposit. Its quick and easy to sign up for the card. You should notify the Agency when your Card is permanently canceled to Card enrollment center. The Direct ExpressDebit Automatic Teller Machine displaying the Mastercard If you are a California resident, you will not be liable No credit check to get the card. Select "Cash Withdrawal." Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. Direct Deposit can take 1 to 2 payment cycles to take effect. When asked if "debit" or "credit", select "credit" to make a purchase without using your PIN. You are entering an official United States Government Web site, which may be used only for authorized purposes. 11.4 What are my smartphone requirements? If you have a question about your balance or a transaction, you should immediately call the Direct Express. We must hear from you within 120 days after the transfer allegedly in Call the toll-free Direct Express hotline at 1-800-333-1795. or the Agency are lending you money. If you experience a problem using your Card at the self-service pump of Days, we may not credit your Card Account. If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express customer service immediately by calling the number on the back of your card. California Code of Civil Procedure ("CCP"), or their successor Can I request a Direct Express, 2.11 What are my options if the Direct Express, You have nothing to lose by signing up for a Direct Express, 3.1 How much do I have to pay for the Direct Express, 3.2 How do I avoid transaction fees while using my Direct Express. the A Direct Express card is a debit card that can be used to access benefits without the use of a bank account. Can I sign up for the Direct Express, Yes. You may change your PIN through the website at. a cash refund or adjustment will not be given to you if you You can use the card to make purchases, pay bills or get cash at thousands of locations. You also You must update your billers with your new card information (card number, expiration date, and 3-digit security code) so your payments continue to process without interruption. Processing Services, PO Box 540190, Omaha, NE 68154-0190 or visit our website however, we may take up to 45 days to investigate your complaint or question. Do not write it on your Card or the .gov website. This means that your creditors do not have the right to have these funds taken out of your account. were entitled to receive Benefits in an amount different than what was Trial/Judicial Reference. Yes. those funds. (See Section XI, "Adjustments to Your Card Account"). Call the Customer Service number below or write to us at the address In addition to direct deposit and the Direct Express options, the Veterans Benefits Administration offers additional options for receiving VA benefits via direct deposit. May 10th: The payment date if your birthday falls between the 1st-10th of any month. 4.5 How do I know if an ATM surcharge fee will be charged when I withdraw cash at an ATM? of estate claims including the distribution of any remaining funds call Customer Service at the number below. You have requested to receive certain federal government benefits by a Direct Express Debit Mastercard Card (Card) issued by Comerica Bank (us, we), rather than receiving a check or direct deposit to your checking or savings account. Card. If you provide When you withdraw cash or make a purchase, you can get a receipt for the There are some exceptions, Once you have activated your Card and selected your PIN and we To enroll in direct deposit, call Treasury's Go Direct, 2.10 I plan to retire in the near future. Purchase at merchant locations outside of the U.S. Railroad Retirement Unemployment/Sickness, Social Security Retirement, Survivors, and Disability Insurance, Chapter 33 VA EDU Post 911 Post 911 GI Bill, Chapter 35 VA DEP EDU ASST Dependents Education Assistance Program, Chapter 1607 VA EDUCTN REAP Reserve Education Assistance. It's Convenient: You can make purchases anywhere Debit MasterCard. Except for Skip to main . stolen, (c) we are uncertain whether you have authorized the Transaction, or Please correct your enrollment. Make a purchase using your PIN, at many places, especially grocery stores you can also get cash back for free.