Can you provide an update on when I can expect to receive the data requested please? News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Once garden waste has been collected from the household it is the property of the Council. We can provide extra bins for new waste streams to encourage recycling. Information about collection days will be available on the Councils website. 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Take a deep breath and be polite you may be surprised at the response. I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. The Council shall use reasonable care and skill in its performance of the Services and shall ensure compliance with any and all relevant codes of practice. In this case, the Council will refund the payment made for the garden waste Service. At the end of the year, you must sign up again if you want to continue to use the garden waste service. Bookmark the We will inform you if this is Donate and support our work. Some councils provide a home collection service for garden waste - there may be a small fee for green waste collection. Log into your Croydon Council account or set one up. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. The bin is not presented at your property boundary closest to the highway, by 6am on collection day; We're waiting for A Hooker to read a recent response and update the status. The service includes 25 fortnightly collections a year, covering 50 weeks (there is a 2 week break over Christmas) Payment is by one annual Direct Debit payment per year. 7.3. 6.7. 6.5. You can help the crews by labelling your bins with your house number. This request has been closed to new correspondence. the time/date of every collection made from each of the Bigbelly bins support colleagues may be working from different locations. 6.11. To find your local library and opening hours, visit the council website. giving feedback You can only report a missed collection after 6pm on collection day and up to two days after your collection day. We don't know whether the most recent response to this request contains information or not if you are, Croydon Council, There have been reports of garden walls being damaged by crews pulling the bins over them. 5.1. We apologise for the delay in responding to your request. Our waste collection teams are familiar with the town, the complex local regulations and the recycling facilities available. View as HTML. This service offers collections every 2 weeks for 71.02 a year. The Seven Principles of Public Life ISO certification confirms a management system, manufacturing process, service, or documentation procedure meets the requirements for standardisation and quality assurance. Date and Time of Collection The service is not available to local businesses or tradespeople. What will the 'new' Westfield deal really mean for Croydon? We offer our customers a choice of daily, weekly, or fortnightly collections so your bins are emptied as often as you want. You must inform the Council via https://www.croydon.gov.uk/rubbish-and-recycling/bins/garden-waste/change-your-garden-waste-collection-address of any change in address to enable the Council to amend your collection details to your new address, as long as it is still within the London Borough of Croydon. For more information on rubbish and recycling service, visit the council website. Croydon Veolia have a 15 year contract with Croydon Council which began in 2003. provided additional information in answer to the issues raised in your 3.8. of Sustainable Communities, Regeneration & Economic Recovery, who has While the days of collections aren't changed by festive bank holidays this year, locals may still face . Yes, our customer care team is based in York. We have chased the service for the requested information and hope to be in a position to respond to your request soon. No waiver by the Council of any breach of these Terms and Conditions by the Resident(s) shall be considered as a waiver of any subsequent breach of the same or any other provision. mySociety Yes, we provide all bins, bags, and containers for your waste free of charge you just pay for collection. However, this is not the data that I have asked for. Hide, Send feedback directly to the content team using our website feedback form. acceptable response and. Croydon Borough Council, Slattery, Mary, current COVID 19 (Coronavirus) outbreak you may experience some delay in We have chased the service for the requested information and hope to be in a position to respond to your request soon. 6.11. Croydon is one of eleven metropolitan centres of Greater London. 3.9. The subscription payment otherwise covers the cost of the Service. Either that or simply put all my recycling into my landfill black bag as a frustrated last resort: Landfill is probably where all the recycling I carefully sort into the recycling bins ends up in any case! Frequent contamination may result in the cancellation of the Service at the Councils discretion. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. It is difficult for them doing a thankless job with the fear of being sacked or made redundant (Without the Negrini payoff and without the Negroni leaving do). us responding to your request. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. disseminate the information contained within this e-mail. If you still cannot find it, please call us on 020 8726 6200 so we can check your details and re-send the email. The Council may cancel the contract with you for the chargeable garden waste Service at any time with immediate effect by giving written notice if you breach the contract in any other material way and do not correct the problem within 5 working days of the Council making its request for you to do so. Thank you for your patience and understanding. This is nothing to do with a drive to reduce the amount of paper recycling going straight into the furnaces of the Beddington incinerator. Change), You are commenting using your Facebook account. We will accept service of court proceedings for the Council by email on Posted on January 16, 2023 by insidecroydon. 2.4. Internal Review of the Councils response to your request for information, located in the, After over 3 months, I hope you can understand that this is not an Many times we never really know which is which but as always the Executive Body is where the buck stops. Show Warlingham Car Boot Sales dates 2023 - starting May 1, Police arrest four men in connection with Mitcham shooting, M&S announces Purley Way store opening date as Apr 27, Walk 'n Talk Croydon, Coombe Woods, Tues from May, Demolition shows how council's planners have no 'red lines'. 14.1. We will accept service of court proceedings for the Council by email on Sounds another rubbish idea, along with Perrys war on clean air and litter police. Date and Time of Collection NOTE: Please do not edit the subject line when replying to this email. 6.11. View as HTML, Senior Litigation and Prosecutions Officer, [1]cid:995D36CC-63D9-452C-921A-47E295D9BC0F, To allow us to deal with the disruption caused by Coronavirus /COVID-19 7.6. Coming soon: redesigned bulky waste collections and garden waste services; A new customer relationship management (CRM) system, which is being piloted by a smaller number of council teams before being rolled out to the whole contact centre The council also offers a garden waste service for households that receive a regular individual collection, with collections taking place every two weeks. 3.10. Find out how to start or renew a garden waste collection. under theEnvironmental Information Regulations 2004. This email contains proprietary confidential information some or all of We do not have a fax in our service. Undoubtedly, Croydons growth presents massive opportunities and benefits for the community. cannot accept responsibility for any loss or damage arising from the use The local authorities take a strong approach to any kind of illegal waste disposal. Council services, online, 24/7 www.croydon.gov.uk/myaccount. To arrange low cost waste collections call 0800 211 83 90. After creating a waste management plan for your business, our collections will be reliable and regular. Really ? Freedom of Information Act 2000 https://www.whatdotheyknow.com/help/offi https://www.whatdotheyknow.com/help/ico- http://www.croydon.gov.uk/email-disclaimer. And the boroughs new Mayor, in his unstinting effort to ensure that theres a quote from him on even the most rubbishy of council press releases, had this load of old garbage to say, We are making it easy for residents to get their bin calendars online this year. A site to help anyone submit a Freedom of Information request. Dispose of garden waste. might not provide that information to you. sorry that you are dissatisfied with our attempts to handle your request Based in Croydon and edited by Steven Downes. View as HTML, 156K 10.5. Printed from https://www.whatdotheyknow.com/request/bigbelly_bin_collections?unfold=1 on May 02, 2023 05:24. I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. All notices under these Terms and Conditions shall be addressed to the most recent address, email address or fax number notified to the other party. and a limited company (03277032). This request has been closed to new correspondence. Youll need your billing and payment details, including your account and invoice number (if applicable). You can only report a missed collection after 6pm on collection day and up to two days after your collection day. Contact us today if you want to change your waste collections. Operating hours and important information can be found online. The council says that these services will be moved to the main webpages later this summer, at which point residents will be able to request these services through the website and manage any changes through links in their confirmation emails. 14.4. Established in 2008. The nominated person must accept on behalf of the paying Resident(s) the terms and conditions of the Service and ensure the relevant collection information is provided to the Resident(s) receiving the Service. Croydon Croydon bin collection targets missed 3 months in a row and rubbish is piling up Documents show that missed bin collections have been well over council targets News By Tara O'Connor Local Democracy Reporter 16:46, 25 JAN 2022 Updated 17:29, 26 JAN 2022 Show 5.3. In Croydon we are currently recycling 40%. The standards provide benchmarks for businesses to meet, ensuring achieving ISO certification demonstrates a well-run, stable business thats ready to grow. To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Labour makes itself a laughing stock with Croydon tweet, Councils rubbish collection calendars only available online, A page on the council website allows residents to enter their postcode and address, For more information on rubbish and recycling services, Inside Croydon has been delivering local community news since 2010. Click here to find out more about recycling in Croydon. Bernard Weatherill House, contact me by phone. Based in Croydon and edited by Steven Downes. I requested a download of all Collections made from Bigbelly bins since Croydon Borough Council, Download a zip file of all correspondence. Yes! Business Waste collects all types of trade waste, from simple bin collections to more complicated waste disposal. The bin timetable is incorrect for my address has been for over a year. Disclaimer: This message and any reply that you make will be published on the internet. So whomever that Executive was, She/Him/He/Her/They (and so forth) and the teams working on that are the real heros of that change. Thank you for your response to my FOI request from 2nd August, and the data that you have provided today. Taking out the rubbish: there will be no collection calendars delivered this year. We apologise for the delay in responding to your request. I had heard that they have cut all the funding for some of the Disability charities and severely cut funding to others. The council has wasted millions of pounds in its efforts to keep residents at arms length and avoid any direct contact with Council Tax-payers by moving their reporting function online, using My Account and the expensive and needlessly commissioned Croydon CrapApp, which has never had a reporting category for missed bin collections (handy for contractors Veolia when it comes to manipulating their performances stats). please communicate with us only by email and not by post. Based in Croydon and edited by Steven Downes. 3.4. And they say, As part of its ongoing drive to improve customer service and ensure all residents are treated with respect, the council is also investing in upgrading its telephone systems and reviewing its online support, to make it quicker and easier for residents to get in touch.. Scalding: dont you dare try to report a missed collection if youve been found guilty of any of these heinous crimes all part of the effort to get residents to pre-sort waste before it heads to the Beddington incinerator. We can collect a wide range of waste types in various amounts from all sorts of businesses. What is ISO certification and why is it important. Neither party shall be liable for any failure nor is delay in performing their obligations where such failure or delay results from any causing that beyond the reasonable control of that party. There are three ways to report the missed collection of a rubbish or recycling bin. The garden waste service costs 65 per bin per year. have been taken to ensure that no viruses are present. If the Contractor is not able to deliver the bin(s) due to operational reasons or stock shortages, the Contractor will deliver the bin(s) as soon as practically possible. This is included for free every time we collect any type of waste from your premises. Our local crews mean you get the benefits of specialised local knowledge. The truth is the refuse workers turn up in all weathers and without fail, recycling waste goes one week, and non recyclable the next. 8 Mint walk The Council shall not be liable to the Resident(s) or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of the Councils obligations if such delay or failure is due to any cause beyond the Councils reasonable control. Contact us online Send us a message and we'll get back to you as. The Service is not available for all households eligible for a kerbside household service. 8.2. Yet to see any evidence of customer service at any level. For decades its been in an almost constant state of growth, and that process shows no sign of slowing following the introduction of the Croydon Vision 2020 urban planning initiative. If you are not the intended recipient, an addressing or transmission error The bin is damaged and emptying it would pose a health and safety risk; or News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. You must make payment for the chargeable garden waste Service in advance by Debit Card or Credit Card only, online via www.croydon.gov.uk/myaccount. The most recent council Cabinet meeting was advised by the head of the external Improvement Board that it will in future be a minimal council. Yours sincerely, the case and advise you of your rights to appeal this decision. The eleven most recent culprits, prosecuted earlier this year, were forced to pay a total of 9,414 in fines and court fees. provide you with a response by8 December 2021. Your red lidded rubbish bin is emptied weekly. the right to apply directly to the Information Commissioner for a This service offers collections every 2 weeks for 71.02 a year. Customers who do not have access to the internet can sign up using the internet Services at Access Croydon or any public libraries, in person or nominate a person to do so on their behalf. I note that it is now 5 weeks later, and have not had any update to this request. except where the sender specifically states these to be the views of the right to apply directly to the Information Commissioner for a All those the following day who went in to raise a report to the Council may have been able to get the bins out in the hope that they had not missed them already. . will communicate electronically only. A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K Download You can join the scheme at any time during the year and will receive the Services for 12 Months equating to 26 fortnightly garden waste collections. View as HTML, 92K Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. 3.12. Located less than ten miles from Charing Cross station, the South London town is one of the Southeasts largest commercial districts.