Manager of Chargebacks Dec 2022 - Present5 months Los Angeles, California, United States Assist PCI audit and monitor to make sure we stay in compliance at. would automatically refund the cost of your tickets to your account while they investigate. A: Ticketmaster should have refunded your tickets swiftly. NEVER make an assumption about the status of your order because you have not been contacted by us. For the events that have have been canceled, refunds have been issued. The email that you received with your credit code will contain the expiration date for your credit; you can also find the expiration date in your online account, under Gift Cards & Codes.. Credits may not be applied to previously placed orders and may not be redeemed to purchase tickets for the same event as the tickets in your original purchase for which you accepted the credit. Scammers know that it's often much easier to get you to do what they want if they can get you on the phone. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. However, since the NHL has officially only "postponed" their regular season and not canceled it, Ticketmaster is refusing to refund tickets for games that haven't taken place. The sender can modify or cancel a Ticket Transfer before the recipient accepts the transfer, not after. Ticketmaster customers are currently experiencing longer than usual wait times as the live event industry slowly starts to make a comeback. Once the tickets have been transferred back to the original purchaser, the original purchaser will need to contact Fan Support to complete their request. Currency2. If the amount you pay for a ticket is incorrect (regardless of whether it is incorrect because of an error in a price posted on the Site or otherwise communicated to you), if you are able to order a ticket before its scheduled on-sale or presale date, or if you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. You can expect to receive your refund within 30 days of the purchase. We are an independent, advertising-supported comparison service. Scroll down and pick the Chargeback Instantly feature Provide the app with the details about your bank Input Ticketmaster as the merchant Follow the guidelines and build up your case Go to your Ticketmaster account Find the event you want to cancel Look for the Request a Refund link under Self Service Different combinations of delivery methods may be offered, depending on a number of factorsincluding (but not limited to) the venue or country where the event is to be held, the country in which you live, whether the event is in person or virtual, how much time is left before the event starts, whether it is a holiday season, and the nature of the demand for the event. 1 [deleted] 3 yr. ago Use DoNotPay, in just a few clicks. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. editorial policy, so you can trust that our content is honest and accurate. Cookie Notice Launched in 2013, TheTicketingBusinessNews is owned and delivered by Xperiology the UK-based events, publishing and marketing agency dedicated to sports, arts and entertainment. How to get a refund for a fraudulent credit card transaction, California Consumer Financial Privacy Notice. Therefore, this compensation may impact how, where and in what order products appear within listing categories, except where prohibited by law for our mortgage, home equity and other home lending products. Bankrate.com is an independent, advertising-supported publisher and comparison service. Account, Order, and Billing Information Verification14. If you have any questions, please contact us. If the Event Organizer approves refunds and/or credits, we will send you a notification explaining your options, and you may submit a request for a refund or credit. More details on software and accessibility are available at WebAIM.org. Our editors and reporters thoroughly fact-check editorial content to ensure the information youre reading is accurate. You should also receive a copy of your invoice. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. Chargebacks can sometimes take weeks or months to be resolved, and if you have tickets to a concert, like Rachael S., you might not have time to wait: "Tried to do a chargeback with Ticketmaster after attending a Lady Gaga concert where my seats had a heavily obstructed view. In some instances, where the electronic ticket is not yet available, the delivery update acts as your confirmation until the ticket is delivered. Please be aware that resale tickets are often posted for sale on our site at prices that are higher than their original prices. DoNotPay will fax a refund request to your bank and provide you with evidence that will be useful in your case. For any ticket insurance refunds, please contact the insurance provider. Pricing and Other Errors16. WTF! Taxi from Villepinte to Livry-Gargan. This cookie is set by GDPR Cookie Consent plugin. All previous ticket barcodes will be invalidated. Print-at-Home- for events that occur in the United States or Canada. How much should you contribute to your 401(k)? You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event. Using a Simple and Straightforward Method? Depending on the organizer, there might be an option to get a refund. Under certain facility rules, certain items may not be brought into the premises, including without limitation: firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers. FTC's website on credit. Alternatively, you may simply keep your ticket(s) to the postponed, rescheduled, or moved event. With a chargeback, your credit card issuer (Chase, American Express, etc.) Special note about resale tickets purchased from TicketExchangebyTicketmaster.com: except for canceled events (as explained in Canceled, Postponed, Rescheduled and Moved Events, above), there are no refunds, exchanges, or cancelations once a request is submitted to us. This does not confirm ticket availability or prices. In addition to writing for Bankrate and CreditCards.com, Johnson does ongoing work for clients that include CNN, Forbes Advisor, LendingTree, Time Magazine and more. Privacy Policy. You may also. DoNotPay is the first robot lawyer in the world. In an April 2020 message posted on the company website, however, Ticketmaster President Jared Smith aimed to clear things up. This Purchase Policy applies to any purchases on our Site made on or after January 1, 2021, including any primary ticket sales and ticket resale transactions, such as Fan-to-Fan. We are compensated in exchange for placement of sponsored products and, services, or by you clicking on certain links posted on our site. Unfortunately, many consumers are currently out their investment while they wait to see if their show will go on as normal or be canceled or postponed. Once the requested tickets have been secured by us, your credit card or other method of payment used at time of purchase will be charged, and we will send an Order Confirmation confirming that your request has been finalized, and that we have purchased the tickets on your behalf. Exchanges are notavailable for: (a) tickets purchased through resale, (b) VIP and other premium tickets, or (c) tickets purchased with additional related items and/or bundled products, or (d) tickets for events that are less than 24 hours away. Long story short, last year, I bought tickets (through Ticketmaster) for a game on March 28th, 2020. You can expect to receive your refund within 30 days of the purchase. Sit back and relax while we do the work. You buy a bunch of tickets, then you find out your friend forgot to tell you they couldn't go. The organizers dont offer refunds for postponed events often. It might be a good idea to check again because the status can change. That timeframe will either be 30 days from the day you received your notification email or up until two weeks before the rescheduled event. This cookie is set by GDPR Cookie Consent plugin. How can I get a credit card refund for my canceled Southwest flight? If you purchased concert tickets in January for a show that was supposed to take place in August but is now postponed, for example, you could be stuck waiting months to find out if your show might be moved to new dates or canceled altogether. If your tickets are eligible for transfer, you can send them to friend or family member from your online account. It helps promote events and operate venues. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. All FICO Score products made available on myFICO.com include a FICO Score 8, and may include additional FICO Score versions. Special note about tickets purchased from TicketExchangebyTicketmaster.com: As we are not able to recover our costs on the tickets that we acquired for you, we are unable to offer customers refunds on postponed, rescheduled, or moved events (with limited exceptions, to be determined by the Event Organizer on an event-by event basis). Retailers of all stripes can benefit from the ticketing business. These are online platforms and classified ads where people sell tickets. Please also review our Terms of Use, which govern your use of our Site, and your purchase, possession, or use of any Live Nation or Ticketmaster tickets, products, or services. Pricing and Availability5. This wouldn't be such a big deal if Ticketmaster wasn't the only way to buy tickets for 99% of major events in Canada. Shipping to APO/FPO Addresses- for events that occur in the United States, tickets can be delivered to an Armed Forces billing address via US mail. At Bankrate, we have a mission to demystify the credit cards industry regardless or where you are in your journey and make it one you can navigate with confidence. Some tasks DoNotPay can assist you with are: Your refund eligibility is determined by Event Organizers. . Also, sign up on the Red Wings site. You can even use DoNotPay to simplify long and convoluted processeslike getting refunds of your Ticketmaster purchases. A chargeback occurs when a customer asks their card issuer to reverse a charge that they believe was unauthorized, fraudulent, or otherwise incorrect. Just click the link and follow instructions to send a request. Fan Support via email is available Monday through Sunday from 9 am to 9 pm ET. You grant permission to us, the Event Organizer(s), our partners, licensees and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf. Ticketmaster chargeback got reversed by AMEX. If you paid for your tickets with a credit card, however, you do have the option to file a dispute if youre not satisfied with the purchase. The good news is we know it happens, so under our Fan Guarantee we'll refund you within 24 hours of purchase, no questions asked, subject to terms and conditions. Refunds. If your event is canceled, postponed, rescheduled, or moved, we will attempt to contact you to update you on the status of the event, and inform you of any refund, credit, or exchange procedures. If youre tired of waiting or you need your money back for bills, these tips might help. If you purchase a resale ticket through our Site, you will be purchasing that ticket from either (a)a reseller who is not an Event Organizer, such as other fans, season ticket holders, or professional resellers, or (b)in limited circumstances, the Event Organizer. 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I bought the tickets with a Citi Double Cash card, and I'm wondering if it might be time to try for a chargeback. Then, youll receive a refund for your original purchase (to the original method of payment used at the time of that purchase) once funds are received from the Event Organizer. Ticketmaster allegedly changed T&Cs to prevent chargebacks - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. This app can help you solve any administrative or legal issues. A ticket is not redeemable for cash. You Are Subject to Search21. Further information is available in our FICO Data Privacy Policy. You Can Do It With DoNotPay! All rights reserved. Ticket Transfer9. Fake Ticketmaster support phone numbers. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holdersuch as name, address, email address, phone number, IP address, or other account or billing informationare subject to cancelation, at any time. But opting out of some of these cookies may have an effect on your browsing experience. What are index funds and how do they work? It's super annoying but it happens all the time! We act as the agent to those who provide events, such as artists, venues, teams, fan clubs, promoters, and leagues (the Event Organizer). The concert is postponed with new date TBA. Bankrates editorial team writes on behalf of YOU the reader. Ticketmaster only offers refunds through its website, so googling a phone number, trying to reach them via email, or contacting them via their support page won't be of much help. Scan through the events, choose your seats, and pay with a credit card or other authorized payment method like PayPal.