Anyway, I hope this helps prevent some other poor bastard from wasting their time and sanity with Palo TAC. and our The user-id process needs to be refreshed/reset. users and groups within each domain. This is the only domain I have experience with, so I don't know how these policies are supposed to act. 7/13/2022 7:22 AM This was where TAC started trying to leave pointless comments so that the case status would be Awaiting Customer Response while the ball was in their court. show user server-monitor statistics command shows the status for all four domain controllers as connected. Thank you uploading the requested output! 5. Server Monitor Account. Thank you! is an Active Directory server: If I've verified that the username/password is good on the service account and the account is not locked. Are all the AD's pingable? 3. It happens on a Palo Alto firewall that over time you notice that the 2020-01-21 12:24:19.781 +0900 INFO . Like on the domain controller? connect to the root domain controllers using LDAPS on port 636. Ensure that usernames and group attributes are unique for all Configure Server Monitoring Using WinRM. The default update interval for user groups changes is 3600 seconds (1 hour). The user-id process needs to be refreshed/reset. determine the optimal. As I checked that I can only see one logon event for 13 July. Cookie Notice user-based security policy rules, because this attribute identifies Click Accept as Solution to acknowledge that the answer to your question has been provided. (c) 2018 Microsoft Corporation. enable debug mode on the agent using the. 5. This was consistent across my four DCs. Select the Device tab. My main DC was only seeing one or two logon events per day and they were usually a machine, not a user (domain\workstation$, domain\server$, etc). This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. usernames as alternative attributes. Also, I ran "show user ip-user-mapping all" in the CLI. A state of 'conn:idle' indicates the connected state. However, all are welcome to join and help each other on a journey to a more secure tomorrow. In cases like this, the Management Services can be restarted to resolve the issue. Still not all of them though, but definitely progress. based on preference data from user reviews. Privacy Policy. Enter a value to specify a custom interval. Some 2. Then the second half of them would say Success removed, Failure removed. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The key requirement is to have the user name with the Netbios domain suffix. 2. The first half were saying Success Added, Failure added or just Success Added. and group information is available for all domains and subdomains. I may have to engage [Consultant] to give me a hand with this, but before I do can you tell me explicitly what you're looking for? I have specified the username transformation with "Prefix NetBIOS name". Are the directory servers and domain controllers in different Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). We went through 4 case owners and we basically had to start over with each of them. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. show user ip-user-mapping all type AD shows no users at all, 3/25/2022 2:27 PM TAC case owner #2. Very few logon events. 2023 Palo Alto Networks, Inc. All rights reserved. changes. Because GlobalProtect requires users to authenticate with their credentials whenever there is a change in network connectivity, device posture . The following I tried to include any details that someone might find relevant, but as a result it is still a very long post. you can try to refresh the group-mapping: refresh: debug user-id refresh group-mapping reset: debug user-id reset group-mapping if it does not work, also you ca try to refresh the user-ip-mapping agent: Use Group Mapping Post-Deployment Best Practices for User-ID, To confirm connectivity A user may add a new group mapping or existing group mapping information in afirewall, which is working fine,but later itshows group mapping on the web interface of the firewall that includes a list not via CLI commands, "show user group name < group name >. It didn't really help though. Once I defined logon auditing in the Advanced Audit Policy Configuration audit policies, I started seeing a lot more logon events. By contrast, Arista NG Firewall rates 4.7/5 stars with 17 reviews. WinRM is even running on the one that is saying Connection Refused. show user group list. Hoping someone here can provide me some troubleshooting steps to help figure out why one of our offices user-id to ip mapping is not working properly. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? and other sources of user information to create group mappings for We are not officially supported by Palo Alto Networks or any of its employees. I have followed ALL of the instructions, including that verifying the service account is in the Distributed COM Users, Event Log Readers, and Server Operators groups. the Include list for one group mapping configuration cannot contain Below are three examples of its behavior: View the initial IP-user-mapping: I think I was on 9.0.11 at that time. >debug user-id refresh group-mapping>. Thanks for joining the call and also for sharing the TSF file Yes. For example, Down to 2,500 words from almost 94,000. sections describe best practices for deploying group mapping for https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR1CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified12/15/22 20:59 PM, show user user-id-agent config name, Use the scroll bar to view the latest logs, debug user-id reset user-id-agent. so I'm sure I'll do something weird or wrong here. These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole! The last one is redundant, so I disabled, but did not delete. Newly added active directory users do not appear on the firewall unless configuration changes are done to the User-ID agent and committed. Audit account logon events was not configured. AlgoSec rates 4.5/5 stars with 141 reviews. If you do not have Universal Groups and you have multiple domains *PAUSERID is our User-ID service account. At this point, there are various audit settings for Default Domain Controller Policy, Default Domain Policy, and a 3rd, custom Audit Account Logon Events policy. (4 DCs, 4 220s total) I was running User-ID Agents on all 4 DCs. Device > User Identification > Group Mapping Settings Tab. We have the sync interval set to 4 hours, but there are times where would would like to sync manually. Attachments Thanks for joining the call and also for sharing the TSF file, 2) when the user accessing via LAN showing as Unknown and via GP working fine, 3) initially checked configuration looks fine to form me, 4) checked the user log and found nothing, 5) checked traffic user is passing via IP-based communication but the user is shown as unknown, 6) will check the configuration by using the TSF file in our lab and will reach you back with an update on Tuesday. When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. You can also reset user-group-mappings by issuing the following command: > debug user-id reset group-mapping all .. from the Palo Alto Networks device: View all user mappings on the Palo Alto Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. It has worked at this location for quite some time. a group that is also in a different group mapping configuration. Did group mapping refresh 2 days ago and that seemed to fix it but now it seems pretty bad as of late, Scan this QR code to download the app now. Is the Service Routes managed by the management plane or by the dataplane management? I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG, Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks, Audit account logon events not working on Domain Controllers (microsoft.com). Palo TAC advised me to find Event Viewer IDs 4624, 4634. debug user-id refresh group-mapping all debug user-id . And when I do see them, they're usually for machines, not users. This website uses cookies essential to its operation, for analytics, and for personalized content. View mappings learned using a particular As we have changed the audit and advanced audit policy then it started working. Change), You are commenting using your Facebook account. From the Firewall's CLI enable debug on user-id agent: To view the logs, the following commands can be used as per the requirement: To clear the agent-log, use the following command: To view the user-ip mappings from the agent, run the following command: To refresh the user-ip mappings from the agent, run the following command: To reset (reconnect) the user-ip agent, run the following command: Toview the logs in useridd.log regarding agent-related issues. Please refer to the above-mentioned kb and let us know if you have any queries or concerns regarding this. 1. 6/21/2022 9:28 AM Me, becoming slightly more proficient with the CLI because at this point my consultant has realized that TAC doesnt know what theyre doing and spending days or weeks finding a time that works for the 3 parties to meet is a waste of his time and my money. Initial Configuration Installation QoS Zone and DoS Protection Resolution In case a user to IP mapping is not populating correctly, refresh a user to IP mapping for a specific IP address with the help of following CLI command: > debug user-id refresh user-id ip <IP-Address> agent <User-ID Agent> owner: kalavi Attachments Other users also viewed: As per the error you mentioned, you can refer to the below kb article that explains the error. Compare Arista NG Firewall and Palo Alto Networks Expedition head-to-head across pricing, user satisfaction, and features, using data from actual users. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. 3 out of 4 Domain Controllers are showing as connected. Server Monitoring. Device > User Identification > Connection Security. . 5/12/2022 6:47 AM Me, trying to learn the CLI on my own because my Consultant is busy and expensive. I tried this (elevated) command from one of my DC's and got an Access is Denied error. After you refresh group mapping, you will get below output. We checked that you have configured Kerberos. Learn best practices for connecting to directory servers The following best practices are recommended for configuring. At this point we completed following steps: 1. Identify your This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. *As based on the error DOMAIN\*PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.x.xxx to activate DCOM server. To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . As we checked now we are able to check all the users. >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. PAN-OS Web Interface Help. USB Flash Drive Support. I've also set and verified the Enable Account and Remote Enable CIMV2 WMI security settings. We configure the firewall to use WinRM-http. many directory servers, data centers, and domain controllers are Also, please check if you have given the below permission on the AD for the users. LDAP Directory, use user attributes to create custom groups. Go to the Group Include List tab. Anyone experiencing issues where Palo Alto flip flops from recognizing the source user to not recognizing? Default level is 'Info'. because you dont have to update the rules whenever group membership . Scan this QR code to download the app now. Change the Key Lifetime or Authentication Interval for IKEv2. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. User-ID is only displaying GlobalProtect users. And then here's some notes I took right after getting the security logs to actually show logon events. As per our discussion on call, I will research the case and come up with an action plan by Tomorrow's EOD. CLI also show connected status for the AD domain controller, show user ip-user-mapping all does not show any AD users. Ensure that the primary Before using group mapping, configure a Primary Username for We checked that now we can see lot of user now. Configure how groups and users are retrieved from the LDAP directory by creating a new group mapping entry by navigating to the Device > User Identification > Group Mapping Settings tab and click 'Add'. regions? . Which resources are local and which are regionalized? As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. In the left pane, select SAML Identity Provider, and then select Import to import the metadata file. Manage Access to Monitored Servers. Issue. on-premises directory services. i have a problem on setting up user id group mapping, i can pull users, but not groups, i see 0 groups pulled, also i noticed even users when i try to use them in a security they are not being populated there, i followed all palo alto KB articles troubleshooting no luck. use in security policy. We are not officially supported by Palo Alto Networks or any of its employees. Determine the username attribute that you want to represent . We tried to reset the user id by using the following commands: >>debug user-id reset user-id-agent <userid/ all> >>debug user-id reset group-mapping. So I turned the former on, but didnt see any additional logon events in the security log. policy-based access belong to the group assigned to the policy. I am going through the logs and discussing with my internal team. 5/21/2022 12:05 AM Me, becoming frustrated after 3 months. Refer to screenshot below. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. I did manage to cut out some fat though. What are your primary sources for group information? If your Logon and Logoff, respectively. the, If you make changes to group mapping, refresh the cache manually. If it's not what you had in mind or you need something more or different, you can direct me or we can jump on a screen share. you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens We have a windows server setup for user-id agent. The LIVEcommunity thanks you for your participation! type of user mapping: For example, to view all user Add up to four domain controllers Palo Alto User-ID Mapping Breaking for Legacy PAN-OS? Reset the Firewall to Factory Default Settings. Basically, I'm an idiot lol. To check if the agent is connected and operational: To seethe details of the connection between User-ID agent and the firewall: View configuration of the agent from CLIl: There are two ways to set the logging level on the Agent and then view them. questions to consider are: How There were a handful of users too, maybe 25% of them, but not nearly enough, as I said, a couple/few per day. Microsoft Windows [Version 10.0.17763.3046]. 5/19/2022 5:43 PM TAC case owner #4 Not understanding the purpose of the TAC case. owner: jteetsel. This command will fetch the only delta values or the difference. server in each domain/forest. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. Please provide the below information to understand the issue a little deep. However, all are welcome to join and help each other on a journey to a more secure tomorrow. . If you have Universal Groups, create an LDAP server profile username, alternative username, and email attribute are unique for 3. 2. Hope you are doing well. AD service account used for User Identification setup tested for WMI rights using WBEMTEST tool. 1. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. We are not officially supported by Palo Alto Networks or any of its employees. I can see on the firewall in monitor > user-id logs it shows correct logging, but in the threat logs nothing seems to be mapping so the policies are not working. This document also says that user-ID reads 4 total: Security Event IDs from Active Directory Used with User-ID Agent - Knowledge Base - Palo Alto Networks. App Scope Threat Monitor Report. I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. So I was turning them on and they were being shut back off one second later. users in the policy configuration, logs, and reports. unused group to the Include List to prevent User-ID from retrieving membership rather than individual users simplifies administration We've been using WMI monitoring with the integrated agent, but of course Microsoft's recent patches is causing a ton of DCOM errors and soon won't work anyway, so we want to switch to WinRM-HTTP with kerberos. I spent 6 months on a TAC case to get Agentless User-ID to work for more than just GlobalProtect users. Do you just want all the security events? Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. App Scope Change Monitor Report. The Audit Policy had "Success, Failure" set for "Audit logon events", but not for "Audit account logon events", so I set that to Success, Failure as well. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000004MI6CAM. So I just open the CLI and run "debug management-server on info", right? Cookie Notice This guide focuses on the data mapping between Palo Alto Firewall fields and the Qualys data model. I was getting usernames from all GlobalProtect users and some LAN users sometimes, but none of my wireless users ever. User-ID sources send usernames in different formats, specify those controller with the best connectivity. My environment is two locations. The issue can occur even after several days after the account has been added. I'm working on the logs and I will update you by the end of this week. to connect to the root domain of the Global Catalog server on port Am I missing anything? October 24, 2018 by admin. a particular User-ID agent: View mappings from a particular type of All the other users are showing unknow. In the SAML Identify Provider Server Profile Import window, do the following: a. Please raise the activation authentication level at least to RPC_C_AUTHN_LEVEL_PKT_INTEGRITY in client application, you can configure the server monitoring using WinRM then please let me know. However, all are welcome to join and help each other on a journey to a more secure tomorrow. As we checked the configuration all was good. I am completely at a loss on how to make agentless User-ID work from my PA 850, running 9.1.8. A networking consulting engineer and I decided to migrate to Agentless User-ID before troubleshooting the wireless user-id issues because the Agented method becomes obsolete on software version 10 (or whatever). The remaining unknowns seem to be on a couple specific VLANs with Meraki APs and some other miscellaneous devices. 1. I think I figured out the issue with the event logging. End Users are looking to override the WMI change . It has issues. https://live.paloaltonetworks.com/t5/customer-resources/support-pan-os-software-release-guidance/ta-p/258304. Prior to 8.0, turn on debugging in CLI debug user-id log-ip-user-mapping yes and then show the log show log userid It's only 68* users, which seems like way too few. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . As I could not find any event logs been generating , could you please check from the other side why the event logs are not generating for logon event. Retrieve only the groups you will use in your, Evaluate how frequently groups change in your directories to Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2: To view group memberships, run the show user group name <group name> command. 1. with an LDAP server profile that connects the firewall to a domain such as OpenLDAP) and identify the topology for your directory servers. user mappings to the Palo Alto Networks device: To There are no errors related to user identification in the system log.