If so have you had a chance to test it yet and with large recording on in 4K? Yes I received my new box and it all seems to be working fine. I can't tell you what the model or software . We have a tv contract with bt. mode 4 (interenet reset keeping recordings) are the ones to consider. Until I saw this thread, I was blaming that for this symptom. You can restore your box back to its factory settings, letting you start again from a clean slate. Not sure what box model you have? 21h23, on It looks like you're new here. Hi, im hoping someone can help me please. 04-04-2020 Update: Looking at some of the advice on this site, I have tried some of the reset options. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. Model number 91-00438. Then find your instructions below. Thats not meant to happen. The broadband blue light isnt coming on either. It is a bt youview box. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . (Although i'm not sure why the drive would affect the 'settings' menu)? This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. There was a factory reset, but keep recordings option, but this failed. Release the down button and press the power button to say yes. Read our cookie policy. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. It is a bt youview box. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Yes everything seems to be working correctly. It looks like you're new here. 05-07-2022 I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. Have you upgraded recently ? I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. 04-04-2020 Switch power off by removing the power cable. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. They are known for gradually dying like this. 13-04-2020 More info. I've got a load of recordings I can't access. Re: YouView+ UHD box stuck loading and needs full factory reset. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? When I powered it back on, it seemed to work again. on A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Leon, did you use the delete recordings option or keep them? 17h05 I've arranged for a replacement box to be sent and returns packaging to return your existing box. 12h01. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. please let us know how you get on with a 4K recording. on 04-04-2020 Give it a couple minutes to get itself ready and then it should load as usual. Cheers . Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM I believe there is a maintenance mode which you can get into, which may give you more recovery options. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. With regards to the non loading, this is normally a sign of a catastrophic failure. 06-05-2019 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. please let us know how you get on with a4K recording. on (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 15-12-2020 A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. 24-04-2019 Give it a couple minutes to get itself ready and then it should load as usual. I have had a retail Youview box almost two years now and have had very little problems with it. Visit our full contacts page here. on Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. Thanks. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. Until I saw this thread, I was blaming that for this symptom. Release both buttons a few seconds after the BT logo appears on the TV screen. I've seen a packageremoved when a fibre upgrade has been done. Ive made quite a few recordings, although none in 4K yet, all with no problems. 04-05-2019 On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. A YouView Box FAQ. on We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. You'll now see a warning screen. I am now trying a full factory reset. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. 20h29. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Some would say that yours has done well to last three years. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Hi, no I don't have a subscription. All rights reserved. Update 2: Have tried software reset (recommended) and both factory reset options. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. If not then I'll go for the full factory reset deleting recordings. 14-12-2020 YouView+ UHD box stuck loading and needs full factory reset. 04-04-2020 It is described at . I believe there is a maintenance mode which you can get into, which may give you more recovery options. Switch on the power switch on the back of your box and a red light should appear on the front. It also failed any recordings set up remotely or more than 24 hours in advance. 11:52 AM. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. If you give our Loyalty Teams a call on03451720046 they can add the required product for you. You can print a freepost label to eturn the box if you wish. 14-12-2020 We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Sign in or register to get started. Worked fine until last night. Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. p.s. With regards to the non loading, this is normally a sign of a catastrophic failure. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. More info. Already know your box model? YouView TV Ltd 2023. I'll let @JohnC2 as he isn't in the office today. Youview Box stuck on please wait. If youd like to join in, please sign in or register. YouView box not booting. T1000 boxes have a reputation for premature hardware failure. We use cookies on our website. We haven't changed anything. 03:09 PM. (Yes, I have pressed the 'Me Too' button.) Your account is set up as TV store only and a TV account should be set up as multicast. The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. 01-05-2019 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. 12:11 PM. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. http://videos.youview.com/support/maintenance_mode.pdf. We haven't changed anything. 12h21. From My Account you can also check your connection and test your line for any issues in the Service Centre. - edited 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. 10h41, on If youre using Powerline adapters, make sure these are connected also. The aerial cable is securely connected to the Aerial In/Antenna In port. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. The YV persistently tells me it can't connect to the internet. Thank you so much. Which youview box model is it ? I'm happy the new box is working well. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Take a look at the forum I mentioned. ohio state drum major suspended,