As thrifting and more sustainable fashion has become more popular, other sites dedicated to finding vintage clothing, Upload or take photos and/or videos of the item you want to sell, Add a description and fill in the information, Choose how you want to ship the item (using. I recently bought something off of depop through PayPal for a good bit of money. Before making a purchase, the buyer should be provided with all the information they require in the product description. Do not forget how fierce the competition is on websites like Depop. It may be worth investing into an authentication service for higher priced or luxury items. then she demanded i venmo her, i refused because i don't want to pay outside of the app. Always ensure that your item is authentic before claiming that it is. Some of the information types that you can enter when you make a listing are optional. If you ever have to refund a sale, Depop should automatically refund you the 10% fee. If your item doesnt arrive or is significantly not as described, youll get a full refund if you report the issue to us within 180 days of the date of purchase. Learn more about Depops Seller Protection and how selling on Depop may benefit from it in the sections below. But, take note that not all buyers are the same. Below, we have rounded up all of our knowledge about Depop returns & Depop refunds. Because they understand that time is money, the top sellers on Depop use automation to increase productivity and get around these problems. You can make a partial or full refund by selecting it when you click on Refund. Leave the Archive. Fee refunds through Depop Payments are automatically processed. The buyer must always be given a refund from the initial transaction, regardless of whether you use PayPal or Depop Payments. 1. For more information, check out our guide on Depop Reviews. Log into the Depop app. Your email address will not be published. About 90% of Depop users are under 26 years old. You are viewing the PayPal Community Archives. Since Depop doesnt have their own payment method, and your buyer payments are sent to your PayPal account, so youll have to issue a refund via PayPal. You may not have the time, patience, or knowledge to do it yourself. Now you can start selling items and get paid when your items sell. Make yours stand out with bright and sharp pictures. 1999-2023 PayPal, Inc. All rights reserved. To process a refund for a transaction paid using Depop Payments: If you issued a full refund on a whole transaction using the app's refund button, the shipping label would also be automatically refunded to you. You have two options as a seller before you actually give the refund. Describing your items completely in your product description doesnt just make you a trustworthy seller, but it also helps you to avoid refunds. Depop charges a 10% commission for every sale made through the BUY button. Therefore, having accurate, high-quality photos will not only help you with marketing but also with reducing the volume of return requests that you receive. Facts to Know, How Much is a Gel Manicure? What color or colors does the object actually have? All you have to do is sign up here, and we will text you the link to the app. ?The reason i ask is that if you have funds in your paypal balance and then buy something then paypal will sometimes take from those funds rather than from your normal funding source eg bank account or card.To check go and click on the word "details" next to any recent paypal buying transaction and see if they were funded from your paypal balance ie refund rather than your normal funding source. In that case, the buyer will be advised to return the item using tracked postage before you can issue a refund of the full sale price, excluding the shipping fee. To have appealing photos, ensure that you only use clear and high-quality ones to stand out from other competitors. Depop is a website and mobile app available in over 150 countries with over 26 million active users. Tell her to send it back FIRST then you will refund minus your fee. - Sell safely with Depop's Seller Protection Policy and ship as soon as the sale has gone through. Luckily, it is the simple part of the process. These things might be a waste of your time because every second a listing is shipped back to you is a second it loses its chance to sell again on Depop. If accepted, you still have to follow the checkout process to actually purchase the item for that price. . At this time, if you want to cancel an order on Depop like a buyer, you must chat with the seller responsible for your order and ask them to cancel the order and refund. You do not respond to Depops emails in an appropriate time frame. List Perfectly is a trademark of ListPerfectly, Inc. Vendoo is a trademark of Vendoo, Inc. Poshmark is a trademark of Poshmark, Inc. Mercari is a trademark of Mercari, Inc. Tradesy is a trademark of Tradesy, Inc. Depop is a trademark of Depop Ltd. Etsy is a trademark of Etsy, Inc. Kidizen is a trademark of Kidizen, Inc. Grailed is a trademark of Grailed, Inc. Posting the actual photos of your item also helps you avoid copyright concerns and sets expectations for your customers. To complete the action, click confirm refund after youve finished. This is due to the fact that stock photos have already been produced for advertising. You can choose to issue a full or partial refund through the Depop app or work with Depop Support to facilitate a return. You can either agree to the refund, or not agree. As an individual seller, you are not required to issue a refund unless your buyer feels that the listing was not an accurate representation. Heres the step-by-step process to start selling on Depop: The first step is going to create an account on Depop. Offering free shipping is a plus, too, if you want to sell your item faster. These fees can add up to a significant amount, especially for larger transactions. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app. however seller is . Follow the three tips listed below to help prevent return requests and increase sales! As a seller, you might want to cancel order on Depop if there is an issue with the items being shipped, the delivery schedule, or if the customer requests it. You should find ways to have an advantage over other sellers with the same item. Depop will then conduct an evaluation to see whether your item is significantly not as described. I've waited over a week for the item to be shipped and going back and forth with the seller saying they'll tell me when they've done it and they never have. Cookie Notice This will help buyers feel confident buying your item. In other words, send the refund using the methods weve already discussed and nothing else! Theres no need to buy high-end photography equipment to take, Follow these common, helpful tips to writing effective. Ensure to ship orders to the address on the Depop receipt. Step 2: Tap on the 'Setting icon' from the top right side of the screen. Before you start selling on Depop, there are a few things to consider, like the Depop selling and listing fees, to help you lay down a firm foundation for your future profits. Select the transaction youd like to refund > tap Refund. So depop says if you press an in app refund button, all the fees will be refunded in automatic. Shop now Use tracking on your items, so you have proof of confirmation for shipping and delivery. Your email address will not be published. Marissa is a lifelong writer with a growing love for social media. I cant find any refund buttons. How you refund a buyer on depop really depends on what method they used to purchase your item. You will undoubtedly have to handle a refund or a return while selling on Depop, that much is certain. Hey can someone help. Make sure to only use clear, high-quality photos in order to stand out from the competition. A Beginner Guide, Why is ASOS So Cheap? We have helped over 300,000 people with their problems. By browsing this website, you consent to the use of cookies. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Items are usually secondhand or homemade. Depop Payments will also let sellers: - Reach new potential buyers. Step 3: Add photos, description, price, and all the other details that weve discussed above about your product. How to Wear Midi Dress 2023, What is Depop Seller Protection? DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing. This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. Things to Know, When Were Nike Blazers Made? What is the true color/colors of the item? Below you can find out more about Depops Seller Protection and how it can be advantageous for selling on Depop. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When it comes to print-on-demand service providers, we recommend Printful and Printify. Uniqlo return policy is very simple to understand, here we share some relevant information about The return, exchange, and refund, Wearing leather pants is stylish and enjoyable. You must also include a return address if your item is requested to be sent back to you. Take Advantage Of Depop Seller Protection, Best Way To Manage Returns & Refunds On Depop, The Bottom Line: How to Cancel Depop Order, Uniqlo Return Policy 2023: What You Need to Know, How to Wash Zara Leather Pants? This way, if the refund gets delayed, it can be processed for them as long as they can provide proof of return. Here's how you can use DoNotPay to appeal fees: There are several advantages of leveraging DoNotPay services: Appealing Depop fees is just one of many things DoNotPay can help you with. Pricing is another important aspect when it comes to selling. Ultimate Guide, 15 Urban Outfitters Alternative: Complete List 2023, Tania Speaks Eyebrow Gel Reviews 2023 (With Pros & Cons), How to Even Skin Tone on Face? We offer a 14-day free trial to let you experience the difference of what our app can make. There are many things you should know before selling on any marketplace. What is a Midi Dress? Add photos, description, price, and all the other details that weve discussed above about your product. Shoot your item on a clear background to keep your buyers attention on the item. The answer is yes! This is where DoNotPay comes to your rescue. You should respond within 24 hours to resolve it quickly before asking for Depop's help should you unsuccessfully find a resolution with the buyer. A listing page is where the customers view a product. Make sure there is optimal lighting, so the colors of the clothing show true. For more Depop information, continue reading: Depop orders can be easily canceled, of course. However, we recommend you shoot a video of your item as well to give Depop shoppers a better idea of how your product looks in action. r/Depop The saga continues so my account was reinstated after the 24 day ban and I've been complying a list of all transactions, unjust refunds to take to small claims (9000). First, it qualifies you to Depop seller protection. Selling your items on Depop is a simple process. Depop Payments refunds. I lady recently bought a pair of leggings from myself on depop. Alternatively, don't price too high either because it can also dissuade customers from buying your product. You can find more advice on selling used clothing in this blog, and I hope this article has been helpful to you! With tools by SellerAider, you can automate a lot of the tedious work associated with running a Depop shop such as: So can you cancel a Depop order? I tried to report my case to Depop but their rules state that payments made via PayPal should be filed to PayPal but when I tried, the system says that I cant file a dispute to that certain transaction because I already received the payment hence the notification I received. Kudos / Solution appreciated. There are millions of items for sale on Depop. If the item was sold and paid using Depop Payments, you could settle any issues with your transaction through Depop. For instance, having precise and clear descriptions will help with the Search Engine Optimization (SEO) components of your listing. Step 4: Link to your social media account and tap on Next. (With 12 Easy Tips), Are Nike Blazers Good for Wide Feet? Refund failed. The product listing must use original photos; stock pictures, supplier photos and customer photos are forbidden. While there are many online marketplaces, Depop is probably one of the easiest to use, making it simple to start selling items right away without any long-form verification. Its definitely a fact that you will have to process a refund or a return while you sell on depop. The platform is very similar to other online marketplaces like eBay, Facebook Marketplace, Mercari, or Poshmark. This helps you look more like a trustworthy seller. Depop also offers Buyer Protection for most purchases, which can help you feel confident in buying items on the platform. Before pricing an item, calculate the overall cost, including shipping and the retail price of your item. To be covered by Depops Sellers Protection, you need to follow specific policies laid out by the platform. A good description outline of your item is what sets a buyer's expectations, and it matters that they get what they expected when they placed their order. For a business to succeed, having a fully equipped and knowledgeable seller is a must. The company only charges a flat rate of 10% for the total sale and standard PayPal fees that vary depending on your location and PayPal account setup. - Get paid directly into their bank account. Depop makes selling items easy. Hi, I've made a trial purchase on Depop. There are very little limits to what is bought and sold on Depop, except for illegal and dangerous items, of course. Once the shopper has landed on your product page and looked at the photos/video of your product, the next thing they will look at is the description of your item. You must include accurate descriptions on your listing in addition to a photo that accurately represents the item. Aside from making your item appear on buyer searches accurately, a clear and complete description is what helps push your buyer to finalize their purchase decision. Use of stock photos, if you have them, is also beneficial. Keep reading to learn more about canceling order on Depop, we will also clarify returns & refunds on Depop. Depop is a popular resale app for mobile, focusing mainly on selling pre-owned clothing. - See all their sales in-app. Or, do you have a collection of handmade products that you'd like to start selling? Depop uses a square format, so it is pertinent that you take pictures that will work within that frame. If she refuses then she would have to open a paypal dispute when IF AND ONLY IF SHE WINS they would tell her to return the item first trackable to prove delivery before you have to refund. Written by Melanie Weir Jan 8, 2021, 7:45 AM The Depop app. Facts to Know, Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. If you want a refund for an item you havent received or is significantly not as described you need to start a dispute either through Depop or PayPal depending on your payment method. This may result in giving a refund to the buyer. To get covered by the Seller Protection, you must: When you receive a dispute, it is important to identify whether the transaction was paid using Depop payment or PayPal, as your steps in resolving them would vary. Here's everything you need to know about it. To prevent distractions, make sure the background is uncluttered, neutral, and light. Need to refund a buyer because they put the wrong address so they need to make the purchase again and cba to send a form off for quick refund like that! Bought off depop so theres a buyer protection. Since Depop is mostly used by shoppers in the United States, sellers also within the U.S. typically have two shipping options: Please note: To keep proof of postage, send the item to the address on the in-app receipt. You can also describe regular items to fit trends (although remember to be honest). This is how you refund a buyer paying with Depop payments: According to Depop, in order to use this refund method, you must have an attached, active debit or credit card. Step 4: Tap on 'Connect PayPal'. To complete the action, click confirm refund after youve finished. To connect your PayPal account to Depop, follow these steps: Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. When the money has been transferred, you can move it over to your bank account if you wish. When you sell products, it occasionally happens that customers arent satisfied and you must issue a refund. To avoid this situation entirely, we have some tips below to help with the accuracy of your listings. Can't refund fully? That is why, before you venture into something, it is crucial to know the process of vending, what could cause problems, and how you could solve them. Just because they are optional though doesnt mean you should just skip past them.