.btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } Start a Return, .btn-red{ background-color:#a8192e !important; color: #fff; } .btn-red:hover { background-color:#73101E !important; } .btn-grey { background-color: #333 !important; color: #fff !important; } .btn-grey:hover { background-color: #efefef !important; color: #333 !important; } .btn-white-noborder { background-color:#fff !important; color: #000 !important; border: none; } .btn-white-noborder:hover { background-color:#efefef !important; border: none; } .btn-inline-displaying { display: inline !important; } Start a Gift Return. Return items safely at your local branch. In most cases, we will refund the original payment method. Competitive prices. Then click the "Quick Return" button, select the item (s) you would like to return, indicate the reason, and click "Next Step". Thanks for your feedback Questions related to Returns & Refunds I will reach out to you for further information. I have to do it online ?????? Change email or password, Choose an Amazon Hub Counter to return your item. Replies to negative reviews in < 24 hours. Take your parcel to any of our 11,500 branches across the UK. Our apologies for any inconvenience caused and we look forward to hearing fromyou. I noticed on the tracking it wasnt even out for delivery as it didnt leave their depot. Dont have your order number? 2023 Trustpilot, Inc. All rights reserved. Refunds can take up to 5 business days to be processed your patience is greatly appreciated. Please follow steps outlined below. 4. Many have handy self-service machines that accept parcel returns too. Taxes and duties vary by country. Select your preferred tracked returns service. Awesome! Within 14 days of placing your order please email hellousa@flannel.com.auwith your full name, invoice number and the product you wish to return. Did you find it helpful? It goes against our guidelines to offer incentives for reviews. Cancelling a return If you change your mind, you dont have to do anything at all. Many thanks Flannels. Hi Jason,Thank you for taking the time to leave us this review. Kind Regards,BethenCustomer Support. we'll use this information to improve our online Help. Can I return online purchases to a store or outlet? Good Morning,Thank you for taking time to leave us a review. Then tell you youve exceeded their time limit and now have no records of the transaction. Why are some orders and items not returnable online? Kindest regards,JenniferCustomer service. I then had to order the same jacket while stood at the till and go back back to Meadowhall 3 days later to collect it . Tried the jacket on went to the till to pay . The most unimaginably dreadful customer care experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We apologise for any inconvenience caused by this and if you have any otherqueries, please don't hesitate to contact us and we will be happy to help. Choose the order and select Return or Replace Items. Hi Jason,Thank you for taking the time to leave us this review. 2 or or 3 times was sent the wrong item instead and both times it was the same wrong item. We use dedicated people and clever technology to safeguard our platform. Proof of purchase required. Iunderstand how frustrating this must be for you. You have 28 days to return your order from the date it's delivered. Recieved faulty jacket. When you choose this option, you 2023 Trustpilot A/S. Still waiting for my refund. If applicable, select to issue a refund or replacement. Select your preferred tracked returns service. Hi Nashir,Thank you for taking the time toleave us your feedback.I am sorry to hear that you received an incorrect item and another itemyouordered was out of stock.I have reached out via email so we can discuss this further.Kind regardsBethanyCustomer Service, Bought a stone island hat, only to find it was faulty, if flannels had checked the item before sending it out this could have been avoidedPoor service from a company thats sells premium products. Most returns are processed in a few days, but the money can take up to 14 days to appear back in your account. Yes Follow the on-screen instructions. If your item is faulty, incorrect or exceeds 10kg in weight, please contact our Customer Service team ahead of making a return. Please accept my sincerest apologies for the inconvenience caused. Its impossible to contact Giulio or Flannels to seek advice or any level of service. Once your return is initiated, you can print the shipping labels and packaging slips needed to return your product(s). You will still be charged $6.50 for return shipping when using the convenience label. Kindest regards,JenniferCustomer service, I RECEIVED VERY BAD CUSTOMER SERVICE. Large indoor and outdoor furniture must be returned to our Davis Warehouse in Freeport, Maine. Please send your return via express post. We've reached out via email in order to assist youfurther. L.L.Bean is a registered trademark of L.L.Bean Inc. Cancel or view benefits, Payment Settings Perhaps the courier have tried to deliver but you weren't in? I will reach out to you for further information. If your i. Fri, 29 Oct, 2021 at 9:33 AM Can I exchange an order? The Amazon Hub Counter associate scans the . Yes Anyone can write a Trustpilot review. We will improve this article. I look forward to your reply.Have a great day!Kind Regards,AbiCustomer Support. Missing Items on Order. I understand thisshould not have gotten longer to the point you have to leave this review withTrustpilot. Please note store credits cannot be redeemed online. Verification can help ensure real people write reviews about real companies. The goods have not been worn, damaged or washed. Did you find it helpful? I advised that the item was missing and they are adamant that the item was sent. If any of the scenarios below apply to the item(s) you wish to return, please contact one of our friendly customer service reps at 1-800-453-0659. Submit a return request. Any Bean Bucks used towards your purchase will be returned to your Bean Bucks balance. 1 out of 3 times it was just cancelled due to stock out. If you can't find this email, you can get the tracking reference number in your order history. Kind Regards,BethenCustomer Support. If your i. If you would like to make a return via mail, use the return form included with your order or print one out using the links below. Reviewers complaining about FLANNELS most frequently mention customer service, next day, and trading standards problems. I havent been offered any refund just a rude girl with no Customer care!!!! I look forward to your reply.Have a great day!Kind Regards,AbiCustomer Support. Please fill out the Return & Exchanges Form and ship your return and form to: L.L.BeanReturns 3 Campus Dr. Freeport, ME 04034. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. I understand howfrustrating this must be. How can this be legal ? What if I am unable to return my product online? I ordered a bag and paid for next day delivery. Caution when you purchase from this company. NOTE: Returns by mail can take up to 2-3 weeks to process. If a return is required, well work with a freight company to make arrangements for pick up. Can I return more than one order in the same parcel? I am very sorry to hear that something is not right with the product. No. You will then be taken to the returns method page where you can now select the most convenient option for you. Take your item to the Amazon Hub Counter and show your return QR code to the Amazon Return your online order in a few easy steps. Once approved we ask you go to your nominated store within 7 days of placing your return request. You can print a label from the carrier website by clicking the create return link. Really easy website good communication via email with offers straight forward order process highly recommended with quality products. We'll send an email containing your drop-off code. Suggested companies are based on peoples browsing tendencies. Faulty Products. I am very sorry to hear that something is not right with the product. No one to talk to but a virtual assistant who gives you a link that doesn't work. Sorry we couldn't be helpful. Replies to negative reviews in < 24 hours. Thank you for shopping at Flannels. If you dont have an account or are returning a gift and dont have the order number, please call 1-800-453-0659 to have one of our service reps provide this information for you. Simply enjoy your purchase! Yes GIULIO Now part of Flannels part of Fraser Group. I understand howfrustrating this must be. We'll waive the standard shipping fee for your new order, but you'll still be charged $6.50 if returning with the prepaid return label. Return your online order in a few easy steps. Return shipping is FREE if your purchase was made using the L.L.Bean Mastercard or entirely with Bean Bucks. Find a location near you. Check out our. If you are unable to find it, print and fill out the International Return & Exchange Form. You can track your order with the unique tracking number you got in our dispatch email. FREE SHIPPING with $50 Purchase - or - FREE with the L.L.Bean Mastercard Details. Please consider sale purchases carefully as we do not offer refunds, creditsor exchangesfor change of mind or incorrectly ordered sale items. If you choose not to use our L.L.Bean shipping label, you will be responsible for paying all return shipping costs up front. We accept returns within 14 days, starting from the day your order was delivered. FLANNELS ranks 167th among Designer Clothes sites. If I had a car pitch and I sell a car the price has to be same in all formats of sale . There are no refunds on sale items unless they are faulty and are returned within 7 days of purchase. I contacted flannels and spoke to Charlotte who was rude and unhelpful. Easy Online Returns is not available for items that require special handling. No problem. Gift recipients will receive a Return Gift Card. Flannels is the UK's largest independent luxury retail group, specialising in contemporary men's and women's designer clothing, footwear and accessories. Please Note: Your country may levy import duties and taxes on any item(s) we ship to you; you are responsible for paying any duties or taxes. Simply bring your item and proof of purchase to one of our retail stores or outlets. To be able to offer DPD returns on your website, you'll first need to add a link to our returns service. In our dispatch email you'll have your unique tracking number for your order. Beautiful trainers, but they charge 6.99 delivery and then also charge you 5 return, shocking when your already paying alot for delivery, also you carnt return online orders to shop! To expedite your return, please include your order number or receipt. Multi-Recipient OrdersUnfortunately, we are currently unable to process online returns for orders with multiple recipients. Companies can ask for reviews via automatic invitations. Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. Afterpay is only availabe on orders between $35 - $1000. Purchases made with a gift card will be refunded in the form of another gift card. I ordered T-shirts online and were unsuitable.I went to take them back as I was passing the shop and they couldnt refund me or change items in shop . Here are 8 tips for writing great reviews. Thanks for the feedback. While we're unable to respond directly to your feedback, You can return your items to us within these 6 months even if they have been washed or you no longer have the original paperwork and packaging. For International Orders: Use the form printed on the packing slip that came with your order. Details about items could have been better, and it was very confusing that SportDirect and EVRI were the senders. I can honestly say it is the worst customer service I have ever had to deal with. Use the Return & Exchange form and shipping label included in your package. Can I return more than one order in the same parcel. Adding item(s) to returnInitiate a new return and use one of the labels to include all the items you wish to return. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty. Enter the code on the touch screen display. Mobile kiosks can only process returns for items purchased at those locations. Service Plans for L.L.Bean Fly Rods and L.L.Bean Waders, as well as repairs for select L.L.Bean Boots, are available for situations beyond those covered by our Return Policy. Our apologies for any inconvenience caused and we look forward to hearing fromyou. Return Online - UK. When we ship out your new item(s), well waive the standard shipping fee. Items returned in stores will be refunded as store credit or check by mail. We require proof of purchase to honor a refund or exchange. Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you. Sorry we couldn't be helpful. To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including: Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage), Products showing excessive wear and tear. The most unimaginably dreadful customer care experience. Find a location near you. Iunderstand how frustrating this must be for you. Postage charges are the responsibility of the sender unless the garment is faulty in which case Flannel will cover the return postage. Return through your local UPS Ground location in over 47,000 locations. Please also note that Flannel garments have been individually hand crafted with great care. I went to the Meadowhall store to buy a 600 stone island jacket . All rights reserved. We may be able to resolve the problem without requiring you to return the item. Once your refund has been processed please allow up to 7 business days for the funds to appear back into your account. Speedy delivery in the actual sending from Flannels, however, that was then unfortunately messed up by DPD who were not at all helpful, but that fantastic team at Flannels customer service sorted it all out for me and honestly I could not have asked for more support, understanding and generosity from a customer service team. How can I mail back items from multiple orders in a single box? Affix ONE of the shipping labels to the outside of your box. We have print at home, paperless and collection options available. I ordered T-shirts online and were unsuitable.I went to take them back as I was passing the shop and they couldnt refund me or change items in shop . Hi Trustpilot,Thank you for taking the time to leave a review for your recent online shoppingexperience.I am sorry to hear you are unhappy with the fees charged for having your orderdelivered and returning the items.I have logged your feedback for this to be reviewed.Kind regardsAlexCustomer Service, Absolutely crap bought some creed wot a load of garbage didn't smell of anything .sent it back 4 testing and they sed cause it woz basically used ie sprayed .they can't do anything abt it .Stay well away Frauds, Thank you for taking the time to leave us a review. Service Plans for L.L.Bean Fly Rods and L.L.Bean Waders, as well as repairs for select L.L.Bean Boots, are available for situations beyond those covered by our Return Policy. Include form in your package and mail to: When shipping your return to L.L.Bean, you are responsible for all shipping costs. A returns request is made within 14 days from date of purchase. Option 2: Call us at 1-800-441-5713 and wed be happy to ship your item(s) right away. You can also return your item(s) to one of our retail stores for no extra cost. This isn't the information I was looking for, Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. Please note that some items including Charles Tyrwhitt Custom may have different returns terms and conditions. Why have I been refunded for an item instead of it being exchanged? Next Day Delivery for the next day if you order before 9pm (excludes Public / Bank holidays). Yes I hope you have a great day.Kind Regards,JordanCustomer Support. Having checked, I can see that this matter has been addressed and resolved by amember of our team. Option 1: For the fastest service, simply place a new order and return your item (s). If your return request is approved and if required - we will ask you to post the item(s) back to our Venice store location within 7 days of requesting the return. Please accept my sincerest apologies for the inconvenience caused. Can I return more than one order in the same parcel. Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage). If we don't have the item you want in stock, we will process a refund instead. Existing Orders. Youll be emailed a shipping label or QR code to scan at your chosen drop-off point or collection point. Return Online - Non UK. also the quality on some of the clothes so poor maybe fake. Exclusions apply, please see our Retur. No. Tue, 26 Jul, 2022 at 2:40 PM Return - Bought in store To return your item (s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Speedy delivery in the actual sending from Flannels, however, that was then unfortunately messed up by DPD who were not at all helpful, but that fantastic team at Flannels customer service sorted it all out for me and honestly I could not have asked for more support, understanding and generosity from a customer service team. Still have questions? Exchanges are accepted within 14 days of ordering full price items. I bought a jacket from Giulio Cambridge and 2 months later the material is clearly faulty.