That is a great question. and would like to return it? Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. Of course! It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. Your email address will not be published. This practice was implemented in early 2020. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. But it isnt always that easy. Tickets were either never delivered or arrived late. U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its cash refund policies when COVID-19 forced widespread event cancellations. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Make the best possible case for yourself. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. StubHub will contact you as soon as possible. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Call us during our business hours. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? Lots 81-82 Street C We just sent you a welcome email. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . The company blamed the difficulty of recouping from sellers during the pandemic. See here for a complete list of exchanges and delays. Postponed events may not be eligible for refunds. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Stubhub does not accept returns and does not have a return policy. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. am I just fucked out of $250? If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Sorry we couldn't be helpful. Customer service all the way to your seat, 2000-2022 StubHub. At the same time, buyers expect immediate refunds. Describe your scenario and include any supporting evidence. Full buyer Terms & Conditions here. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. If it is postponed/rescheduled, the tickets are still valid. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. NYU Local editor in chief, aspiring dolphin trainer. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Let us teach you the major money lessons you NEED to know. Many events this past month were canceled. The independent blog of New York University. Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. StubHub offersthe retroactive refunds because the live events industry is opening back up. I reached out to Stubhub and they said since the event already happened, yesterday, there's nothing they can do. Use of this website signifies your agreement to our. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. Cookie Notice According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. The refund will typically process within 5 to 8 business days. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. A Personal Loan can help you mitigate losses and get back on track. Enjoy! Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Doja Cat and Jared Leto Are the Cats Meow at the 2023 Met Gala, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Jock Zonfrillo, Chef and 'MasterChef Australia' Judge, Dies at 46, Italy's Far East Film Festival: Malaysian Drama 'Abang Adik' Sweeps Top Prizes, Writers Strike: What Happens If Other Union Workers Refuse to Cross Picket Lines, AMC Theatres CEO Adam Arons Pay Jumps to $23.7M In 2022, Everyone Is Just Scrambling: Hollywood on Edge as Writers Guild Talks Go Down to the Wire, TelevisaUnivision Taps Becky G for Upfront Performance (Exclusive), Gersh Sells Minority Stake to Private Equity Firm Crestview Partners, Amazon Sending 100 Prime Video Series and Movies to Freevee Streaming Service This Year, The Best Gifts for Women Who Love Fashion, Beauty, Tech and More, Channel Your Inner Queen Charlotte with This Star-Loved British Brands Exclusive Skincare Kit, Naomi Watts Just Wore These Under-$100 PJs from Two Star-Loved Brands And Theyre the Perfect Mothers Day Gift for Stylish Travelers, The Best Signet Rings for Adding a Red Carpet-Ready Touch to Your Jewelry Stack, Succession Director on Filming That Surprise Cameo and Tying Up Her Kendall Trilogy, James Gunns Guardians: How Chris Pratt and His Marvel Castmates Rescued Their Directors Career, The Definitive Voice of Entertainment News. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. Receive a full refund of your purchase 2. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can get a refund from StubHub by calling their customer service line. Sometimes email clients send our first email to a spam or promotions folder. Thanks. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. NewsletterDollar ScholarStill learning the basics of personal finance? The issue happened on the day of the festival so I did not have the option to address it in advance. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. Enjoy!Make sure we land in your inbox, not your spam folder. After the switch, you will enter the email address you use to access the community in order to reset your password. Is that true? The table below covers the refund policies and ticket protections available on StubHub andTicketmaster: Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. 2023 The Hollywood Reporter, LLC.