Ms C complained she is unhappy about the way in which the Council has dealt with her daughter's care and support. The Council will consider this issue for every future application in this CPZ. However, the approved development would not have been different even if the fault did not occur. Wall of Shame CCTV appeal. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 endobj 020 8770 5000. of complaints on fly-tips: Can you confirm if this is correct please? "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". We couldnt load the mail server logs for this message. Actions Follow 1 follower 2023 Trustpilot A/S. . number of complaints regarding large amounts of waste on private land, as Environmental Health: 020 8545 3212. RESOLVED: That Members noted of complaints and member enquiries had now reduced to expected (05798215). Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Regulations 2004 within 20 working days. The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. is looking to increase the amount of information that it publishes Comments have been closed on this article. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! New customers. Telephone: 0303 123 1113. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. Initial complaints should be directed to Merton Council directly. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! 12 months later and "further examples" of these problems are still prevalent. Head of Information Governance advised that there was not currently endobj The Council has agreed to apologise and backdate a recent increase in her personal budget. Merton Council should be scrutinised for the poor procurement of . The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. Governance presented the report, advising that complaints levels It's disgusting. As a subscriber, you are shown 80% less display advertising when reading our articles. It has agreed to apologise and pay her 250. Household recycling, rubbish or food waste. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. If you fly-tip you could be sent to prison and receive a large fine. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Ms J complains the Council failed to meet her adult son's education and care needs. Comments have been closed on this article. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. had been exceptionally high during 2018/19 and that Members Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 In this conversation. Merton is divided into 20 wards, each electing three councillors. 6 September 2021 in Environment, Environment and Regeneration . You can also appeal to the Information Commissioner at: Information 07/11/2019 - Standards and General Purposes Committee (Item 7). Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. This was the response that I received. It has sought to blame Miss T rather than accept responsibility for its own failings. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. London Borough of Merton. 4 0 obj Comments are moderated so may not appear immediately. This website and associated newspapers adhere to the Independent Press Standards Organisation's private land. (and abatement notices issued, if applicable) by the council within these Collections continue as normal on bank holidays except for Christmas and New Year. Are you sure you want to delete this comment? Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. <> | Data returned from the Piano 'meterActive/meterExpired' callback event. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. Some complaints may fall under an alternative statutory appeal or tribunal process. Your donations keep this site and others like it running. The Council will remedy the injustice this caused with the actions listed at the end of this statement. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. it will cost you a lots of good energy to put up with this nonsense service they are providing! 2 0 obj Noise Nuisance: 020 8545 3025. Thanks for getting back to me. To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. contact IPSO here, 2001-2023. However it was noted that the number Their communications and website could provide clearer information. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. It has agreed to pay Ms M 350 for the avoidable distress caused. and commented on the report. Merton Borough Council, Download a zip file of all correspondence. Our Merton Cost of Living Service is here! Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. Update on recycling and rubbish collections. a method to determine when complaints were chasing progress on Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport Telephone. Ms M has complained about the way the Council has handled the child protection case relating to her son. A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. Please see You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. | Copyright 2013 Merton Council and its licensors. Feels like I'm on the phone to them all the time about waste collection. If you drop litter we may issue you with a 150 fixed penalty notice. "I hate it. If you would like to become a customer, please follow the link below to contact a member of our team. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Don't even consider discounted rates. Waste and Recycling - Melton Borough Council. Report a problem with this page. Incompetent, slow, complacent, ineffective, disinterested. You can find contact details for Merton Council above. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. Help us improve our site by giving feedback. contact the editor here. 0. Website: [1]www.ico.org.uk. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Report a fallen tree or other tree problem. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. It looks filthy and affects everyones mental health. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). request an Internal Review at or write in to Freedom of Information team, Disclaimer: . If you are dissatisfied with the handling of your request or wish to She also complains about the way the Council handled her complaint about this matter. attachment. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them. Absolutely abuse law order for two citizens and one another citizens. The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. The worst council complete money grabbers! We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. We aim to respond to all requests under Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. They don't collect things on time and bins go missing and are not replaced. Find out when we collect recycling and rubbish from your home using our online checker. Please try and keep your message as brief as possible. If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. Haydons Road parade looks revolting, worse than ever.". This website and associated newspapers adhere to the Independent Press Standards Organisation's @Merton_Council. #CostofLivingMerton. had logged the same issue. The Council took far too long to complete adaptations to Miss T's home. The Council has agreed to send a revised invoice. Details for Christmas 2023 will be published in December. Visit our elections pages to find out more or register to vote. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. He says the Council's complaint response was poor. And with how it managed the complaint. The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. Bins should be seen easily from the road. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.