Just spent over 2 hours on-again off-again hold. The Better Business Bureau has received 1,421 complaints about it in the last three years. That agent, CheapoAir, has no way to contact them by email, and to contact them by phone I must wait on hold for over an hour every time. Not only that, the airline tickets were $688 direct with the airlines and on other sites. We can help you complete your refund request in under two minutes, and heres how: Besides enabling you to request a refund in just a few clicks, DoNotPay will also take care of other things regarding your request. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. Rather than offer a refund, which we were entitled to, they insisted on a future credit. Dear XXX, 1. Associate at cheapoair mentioned that there will be a penalty and the amount will be refunded back. Contact the airline, politely inform them of your specific situation, and request a refund. Were the charges all correct, flight numbers correct, dates and names all correct? Thanks. but you still dont see it in your account, you should contact your bank to inquire when to expect the funds. I did not have the correct spelling of my friend grandson name and I wasn't sure if I had his birthday right. The only solution they presented to me was to make a new travel arrangement for an additional cost of $7, ooo. The global pandemic significantly affected our ability to receive phone calls. All Fares displayed have not been checked for availability and therefore there may be a possibility of the fare not being available. Related posts: No related posts. And TRUST ME, the travel insurance doesnt help. I did for another 5 minutes or so and finally got someone who said he was a supervisor. But when COVID-19 hit, the airline canceled the flights. and subsequent codifications, discounting on air tickets is now legal. There were a number of options to choose from, and I got what suited my situation. As a result, it is taking longer than usual for customers to receive their refunds. CheapOair is a legitimate travel company that works with more than 400 carriers, including reputable brands like American Airlines, Southwest Airlines and JetBlue. Our website clearly displays all pricing in US currency. CheapOair - charge for seat assignment & lousy customer service. I bought a ticket to italy, the airlines changed the itenerary so i had to cancell, you never gave me full refund, plus charged 3 times after the fact to my credit card without telling me and said it was taxes, i want my taxes back how dare you charge to my account for a flight i never took, its criminal to continue to abuse someone credit card! I called cheapoair and thats the first time they told me that ticket is non-refundable. I would search for fares on cheapoair and then see if you can go straight to the airlines site to get a refundable fare at the same price, sometimes it works sometimes it doesnt. 6 weeks later and now i'm being told that it will take an additional 3 weeks due to some internal errors at cheapair and that I had not sent back my canceled ticket. Alitalia refunded my ticket, but Cheapoair owes me $100. They shout about scams/unfair practices when in truth THOSE situations are what travellers should buy travel insurance to cover. called CheapO's customer service and complained. Enter Promo Code at time of check out. How can I say this to Cheapoair and get a refund from them? We will: There isnt any precise waiting period once you complete your refund request. Your Travel Agent gave great service and are very pleasant and made me feel Valued. If you purchased the trip protection insurance via CheapOair, you can cancel and request a refund within ten days of your insurance purchase. Oman Air ticket was refund to be at a later stage. The Benefits of Online Check-In: Heres Everything You Need to Know! Ticket ID: 50686 Stevie Awards for Sales & Customer Service. I purchased a ticket from Cheapoair to fly overseas to see my 90+ year old mother well in advance of my travel date. Jigs was outstanding helping me resolve issues with my flight details, and provided excellent support and explanations. So I scheduled a flight from the US to Tokyo back in February for this month. All in all the booking process was very simple, quick and easy. Apparently the customer did not review the booking page prior to hitting submit. I had to go through everything again. If the difference in fare is higher than the original airfare, you may need to pay the difference and the reissue fee. PHILADELPHIA (WPVI) -- A popular website that claims to offer cheap airfare is under fire. Next day I found out that Etihad Air has cancelled it's (ta && ta.queueForLoad ? Ticket Details I would also like to mention that we are not an airline, but a travel agency, so if you had a problem with airline service that is something other than service provided by CheapOair.com. I used the chat feature, waited for about 15 minutes, and was finally told that someone would call me. How to Score Last-Minute Flight Deals for Indigenous Peoples Day! If you have to ask for a refund because of the coronavirus, you can do it by completing the form. Booking Number ********. Times were changed. As advised previously, the $30.00 refund that was processed in your case was an exception and a courtesy. The only condition is that the trip hasnt started yet. I then explained that the previous agent assured me that nothing would change but yet and still it did. Normally CheapoAir doesn't do refunds unless airline policy allows it. Well no one ever told me that I needed to send the ticket back which I would have done immediately. Regarding Fareportal, Inc. there were 508 complaints opened by BBB of Metropolitan New York between February 1 and today, 482 were flagged as being COVID-related by the complainant. 8 5 4 3 3 The customer booked their flight on November 26, 2019. CheapOair Customer Support Below Average 240 Resolved 269 Unresolved 47% of 509 complaints were resolved File a complaint Table of contents Verified Follow Share Complaints Contacts Resolved "Booking and refunds " Resolved "Money I paid " Resolved "pricing" Resolved "Double Charging " Resolved "I'm complaining about being over charged by." To address urgency, we started by prioritizing those customers with flights booked within the next two weeks, and continued from there. For instance, both inexperienced and experienced flyers alike are unsure about the answer to this important, yet simple, question: Can you get a refund for a plane ticket? 2006-2022 RSH Travel Inc. All rights reserved. I then said no I still need a hotel So i'd like to keep the booking for now. Our systems were taxed and hold times and unintentional dropping of calls became a big problem. We are based in the US, therefore, all purchases will be charged. We are still waiting for a response. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. DoNotPay is here to make the process less annoying. He said that it was still active. Complaint Type: Problems with Product/Service Status: Answered I had a trip booked through Cheapoair on May 14th 2022. Copyright 2023 Consumers Unified LLC. A Pa. man got a $4K refund after Troubleshooters investigated a CheapoAir complaint. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114808467', '');}, 'log_autolink_impression');airline later cancelled the flight. two hours after booking and printing the receipt they called her to say that fare is no longer available and it was more than double. When I told him that simply was not true, he hung up on me. Thanks for serving me well; Ive heard a good experience with your booking site. The actual discount amount will vary based on availability, advance notice, minimum stay, travel dates and blackout dates. I ended up paying more that what I would have paid if I booked direct from theairline. Take my advice, use CheapO to only find out about cheap airfares. I booked ticket to India for me and me wife. Since they changed this, due to their policy, they are allowing refunds. BBB has information published online regarding complaint handling during the COVID pandemic. There is a search box just above your question to type in Cheapoair. Provide the following information to the customer support agent: Ask to cancel your reservation and request a refund, When the COVID-19 broke out, CheapOair included an, DoNotPay Is the Fastest Option To Request a CheapOair Refund, Automatically fax the request to your bank, Send a letter with all Visa or Mastercard codes to increase your chances of winning. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations. They listened to the call recordings and clearly heard me screaming 3-4 times on call that i may need to cancel the ticket later, but they were just busy selling tickets. Although originally frustrated with CheapOAir, he managed to renew my confidence in the company. CheapOair Compassion Exception Policy Explained, U.S. Military (traveler + immediate family). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Savings of up to 40% to 65% off claim is based on a comparison of non-refundable restricted fares to the applicable classes of domestic and international lowest unrestricted fully refundable published fare. Go the airline's website to make the reservation and seat assignments for $51 cheaper. If you the passenger instigated the cancellation then you are likely to be due nothing because cheap (ta && ta.queueForLoad ? My sister bought a tickets to LA for her and her family at a great (false) price. I believe my insurance claim would have picked up any cost for the tickets. Hundreds of customers allege the company is failing to provide refunds due to coronavirus cancellations. more. The CheapOair app lets you access flights, hotels, car rentals and exclusive deals from an iOS or Android device. Savings claim is based on our research of popular routes on major scheduled airlines based on 21 days advance purchase. NOWHERE on the call even after booking the ticket associate mentioned that this ticket is non-refundable completely. Las Vegas followed and shortly thereafter, when the Indian government began enforcing lock downs to combat the virus, thousands of our agents there were unable to get into the office to field phone calls. Since CheapOair needs to check if your claim is true, make sure to include the following info in your email: Youll be issued a refund once the CheapOair team concludes that the price you found is actually lower than the price they offer. "I looked online and I found this company CheapOair, found a really good deal," said Heuser. I asked him if he was a supervisor. Not sure. The price is not bad. Excellent. They are a BBB Accredited Business since 2015. Unsubscribe at any time. What do you expect to be refunded and for which reason? Billing Department The Better Business Bureau says "Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints", The Troubleshooters contacted CheapOair, who told us, in part, "The global pandemic significantly affected our ability to receive phone calls CheapOair has an A+ rating from the Better Business Bureau our performance in customer care is excellent.". It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. You cannot expect a refund from Cheapoair if they cannot get first a refund from the airline. Options for requesting a CheapOair refund are limited: The only way of requesting a refund from CheapOair, unless theres an emergency such as the COVID-19 pandemic, is over the phone: Contacting customer care specialists can be a challenge, especially if the phone tree is too complex to navigate. They are now saying that Alitailia is responsible for this refund which could take up to 6 months, per Renee Andrews at Cheapoair. all fuel surcharges, our service fees and taxes. My flight back home was refunded without my consent or knowledge. Easy and free! They have not resolved it nor honored her fare and it's become a huge time consuming disaster. You can send an email to CheapOair at pmp@cheapoair.com and request a refund of the price difference. We will hold the line and notify you as soon as one of the reps is available. Customers can manage their travel on the go, receive live updates on itinerary changes or notifications and earn up to two times the amount of points by booking through the app. The agent even called to see if it could be fixed as it was obvious that my ticket had been paid for but nothing could be done to fix it. The airline industry, though it does a lot of good, is quite confusing for the average American. Can I get my refund for my plane ticket I book on march 3,2019. Then they agreed to refund our cancelled fares and sent us emails outlining our refund for each of the four round trip tickets on British Air. Cheapo Air has absolutely NO work ethic, I am highly disturbed and disgusted by their lack of respect for customers, and I highly recommend any reader of this complaint to NEVER do business with Cheapo Air. The password you receive will be valid for only three hours. What's with these screwy ticket prices? She wanted to go up in a plane heading to Florida, but when people came down with Coronavirus, she asked for a cash refund from her booking agent CheapOAir.com and Spirit Airlines. We understand that traveling can be a hassle. Once you submit your cancellation and refund request, CheapOair will contact the suppliers and discuss the refund with them. You will need to log in and provide your flight details and email address. For a time it appeared that dealing directly with the carrier would provide cheaper rates without unnecessary markups. We take our customer relationships very seriously, as evidenced by the numerous customer service awards we have won over the years. Cheapo, indeed. Twice today i called and was directed to "accounting" the first time, and after 27 minutes, the line disconnected. As my trip was going to be out of the country I decided that the best thing to do was to go back home and contact Cheapoair to try and get my money back. Heuser bought four tickets through CheapOair for $4,000. Worst experience i could have had. Other restrictions may apply. If the status of the refund says Issued but you still dont see it in your account, you should contact your bank to inquire when to expect the funds. If anything crops up, it can turn into a nightmare quick. Again, i've been in dealing with cheapoair for over 6 weeks! The pandemic caused a huge upswell in demand for services, and some unhappy customers has been the very unfortunate outcome of that. How Long Will I Have To Wait To Receive My CheapOair Refund? The company left an official comment to this complaint. This is not an outsource situation. I said well why didnt you tell me that when I specifically asked for that to be included. I told her I didn't want a credit; I needed a refund. As for the insurance, that is separate also from our company, Travel Guard is a leading travel insurance provider, and the details of the policy are listed on our website on what they cover and don't cover, again, that is a separate issue from CheapOair.com. When we arrived at the hotel, the desk clerk said that the hotel payment had been refused y the third-party discounter, Travel Web. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113800097', '');}, 'log_autolink_impression');airline. Available only on selected itineraries as indicated. While booking tickets with cheapoair i asked in call 3 times that i may need to cancel the ticket later as i am still waiting on my wife's visa approval. 2021 Bronze Stevie - Customer Service. I contacted Cheapoair and asked them for the credit refund and I was told that the Credit refund date was extended from 22/03/2021 to 31/05/2022 and since I didn't utilise the credit till that date so it has expired. CheapOair 512 complaints 242 resolved 270 unresolved File a complaint to CheapOair CheapOair contacts (added by reviewer) Phone number +1 800 566 2345 Website www.cheapoair.com Category Travel & Vacations View all CheapOair contacts overcharge and poor customer service! All of the representatives I dealt with kept talking over me and not allowing me to finish a thought. After several phone calls I was told on 6th Jan 2014 that refund has been processed, its been 4 weeks since then but no refund is reflected in my account. Oh, on the review that I left before this one NO. Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? As a travel advisory company selling insurance on auto rentals, they should know this and refrain from selling insurance/. As of 12/3/07, Cheapoair still has not provided my complete refund. In terms of their BBB rating: please see the overview of ratings here: https://www.bbb.org/overview-of-bbb-ratings. You can check the status of your CheapOair refund request by clicking Refund status on the customer support page. Enjoy reading our tips and recommendations. The only thing is he talked a little bit faster. Advice. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get. Excess savings will not be applied. By now i'm very frustrated and disappointed with your company and it's service with the exception of philip how has tried to help. It was only on June 25 that I found out Air Tran Airlines had filed bankruptcy on April 3, 2008. CheapOair customer service contacts 511 complaints 242 resolved 269 unresolved File a complaint Table of contents Verified Follow Share Complaints Contacts CheapOair phone numbers +1 800 566 2345 41 32 12% USA - English +1 888 525 7569 4 2 33% USA - Spanish More phone numbers CheapOair websites www.cheapoair.com www.cheapoair.ca We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. If you dont complete your cancellation request during these three hours, youll have to call CheapOair again and ask for a new password. It's what booking flights online or over the phone is all about. CheapOair also tells the Troubleshooters,"When cancellations occur, we must abide by the airline's policy in place at the time of the cancellation transaction regarding the involved flight or flights. 2006-2018 Fareportal, Inc. All rights reserved. If your flight gets delayed or canceled by the airline, and youre covered with the CheapOair Connection Protection, you should give CheapOair a call and see what your options are. Thank you. Priority: Medium The customer indicated they would speak with the other traveler and get back to us. I do have a sheet that says there was a cancellation for somethingdon't have it at hand and I would be reimbursed. This comment was posted by a verified customer. Youll be notified via email that CheapOair has received your request. My husband at this point was still on the line with the supervisor and was eventually told that they would provide a refund but that it could take 2-3 billing cycles to appear. Applies to bookings for 3+ travelers. Book by February 28, 2015. Did you see the same flight you already booked via CheapOair but at a lower price on a competitors website within the first 24 hours of booking? So save your money. Within days we created an online coronavirus information page with instructions for customers that were having trouble reaching us via phone. Finally he said he would "research" it and get back to me within 5 days (by next Monday or Tuesday). "Made me really upset, really angry. CheapOair is just a platform that lists discounted prices. I never have any issues online or at the airports. The online travel site makes it easy to compare flight, hotel or cruise options and book them at your leisure. Upon waiting to see if they will cancel, and haven't, I'm going through the troublesome way of getting a refund for my flight.Normally CheapoAir doesn't do refunds unless airline policy allows it. I would like to say thank you CHEAPOAIR for making an hard situation worser. I kept explaining my circumstances to Cheapoair and requesting for the refund. cheapoair Refused to refund monies when I complained and made request for refund". DoNotPay has numerous helpful features that you can take advantage of as soon as you log in to your account either from a, Protect your work against copyright infringement, Handle issues with credit cards effortlessly, Start free trials without providing your credit card info, Get rid of subscriptions or memberships you dont use, Report robocalls in two minutes and get your revenge, Ask for refunds and compensation for delayed or canceled flights, Get in touch with customer service agents without wasting time on the phone, Keep your inbox and mailbox free of spam mail, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? When I made the reservation I was getting concerned that I wasn't being asked for my seat assignments. The fee for a domestic charge is different from that of an international ticket. Keep up the great work Mr. Nagel. "We can't . I love going to Cheapoair for all my flight tickets. Also on the US Airways site I discovered that CheapO was charging $28 to make the reservation. Further they said: You could do a search of the forum for all the dozens of lengthy complaint and warning topics about Cheapoair and read through them. I decided to ask for my money back. So then he replied that I can cancel and receive all the funds back except $1. You may need to pay a fee for exchanging a ticket. 2-3 billing cycles would be the equivalent of 90+ days, or maybe never. Requesting a refund from CheapOair might seem complicated, but DoNotPay is here to help you get refunds for plane tickets and other services in no time. They wont tell how long youll have to wait before receiving a refund because it depends on the supplier. Youll need to provide that password over the phone so that your cancellation is completed. At the moment, CheapOair doesnt offer free cancellations. On 8/23 after the receipt of my ticket I was then told by philip that the airline would deduct $200 from my refund for the cancellation which no one at cheapoair ever told me. Some discounted and other special sale fare offers may not be eligible for this instant discount promotion. If you dont mind that fares are nonrefundable, youll enjoy the wallet-friendly travel deals on its website. 2020 Gold Stevie - Product. Consumers filing complaints will find a category that they can choose for COVID related complaints. CheapOair Refund Tracker Track your Booking | Credit | Refund Status Due to the COVID-19 outbreak, there has been a high volume of trip cancellations and refunds. Overview CheapOair has a rating of 4.42 stars from 174,726 reviews, indicating that most customers are generally satisfied with their purchases. No complaints I'm happy and satisfied with the service. I asked to be transferred to a supervisor, and was told that the next person was one. Call free anytime: 888-959-6783 Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians. I've been trying to get a status on my refund for booking #502367 since 7/17/07 (More than 6 weeks). If the airline is not classifying the canceled flight as refundable we must abide by their decision.". A minimum Saturday night stay may be required. Here are a few tips: Keep in mind, however, that if the flight cancellation was your fault and not the decision of the airline, you will likely not receive a refund. Highly disappointed! Download CheapOair App on Apple App Store. My head is still spinning from all the info. Fares are subject to availability and may change without notice. In 8 days I have my full refund . So the agent told me to call back within 24 hours to correct the information simple right? I called back within 24 hours to change the reservation. Your only choice is to purchase the plane ticket at this new RIDICULOUS price, or charge you a cancellation fee. Very reasonable price, we love it. How do I effectively communicate with an airline? He kept saying that they would TRY to help me. I did not pick up this info until calling the Credit card co. I'm also contacting consumer affairs. Sit back and relax while we do the work. American Business Awards. I was then asked to send an email to [protected]@cheapoair.com requesting the cancellation and acknowledging the $100 fee which I did at 10:17pm on 7/12. I have not received any incentive for doing that one. Even on call they mentioned to me that there will be airline fee deduction and rest amount will be given back to you for cancellation. Rick Heuser is a frontline hospital worker and his wife is pregnant. On 8/22/07, I overnighted the ticket back to cheapoair and received confirmation that it was received on 8/23. Dear Sir/Madam, it sounds like you are in need of assistance. If you cancel the insurance after ten days, you wont be eligible for a refund. My total is $3,691.61 which is about $1,000 or more over what it should be. Reviewers satisfied with CheapOair most frequently mention great service, easy process, and seat selection. So, three hour layover in the same airport, different airlines though. Although Cheapoair did put back a portion of the fare, No notice was sent to me about what they were doing or why. Individuals who fly multiple times a year still struggle with everyday occurrences at the airport and find certain airport-related tasks difficult. In most cases, youll be lucky to get credit for a future flight. Reply Report inappropriate content 1-6 of 6 replies Sorted by 1 Browse forums All Air Travel forum Watch this Topic Reply to: Cheapoair Refund Your message Read our community guidelines I would readily recommend it to a friend. When I arrived at the airport there was no. That transaction is between the customer and the financial institution, so we have no ability to identify if the customer has received that credit. Baggage transfer from Indigo to Airfrance at Blr airport!!!! I bought a fare to Hawaii for two through Cheapoair and they offered a $50 discount. We apologize for any inconvenience. I asked the customer services of Cheapoair if they had informed me about the credit extension date and the answer was No. Apparently they have done this repeatedly! After American Air canceled our flight to Dallas, they immediately refunded the total cost of the tickets to Cheapoair. Travel. And as i was worrying for i was required to cancel her ticket. Do the math $140*6=$840.00+ $2880.30=$3720.30+50.00=$3770.30 . It's a 9 hrs lay over in taipei. The chargeback did of course come back in the client's favor, and the amount of $4068.36 should have been credited by the financial institution to the customer. The majority of tickets and bookings are not eligible for a refund if more than 24 hours have passed since you bought it.